Applications Engineer-Valves

About the role

The Application Engineer provides quote preparation, application of product selection, price and availability. They also provide technical assistance/support and value selection of products for application taking into consideration price and availability, consulting with engineering when required.

CIRCOR International is one of the world’s leading providers of mission critical flow control products and services for the Industrial and Aerospace & Defense markets. The Company has a product portfolio of market-leading brands serving its customers’ most demanding applications. CIRCOR markets its solutions directly and through various sales partners to more than 14,000 customers in approximately 100 countries. The Company has a global presence with approximately 3,100 employees with headquarters in Burlington, Massachusetts. For more information visit our website at https://www.circor.com/. In late 2023, CIRCOR was acquired by the private equity firm Kohlberg Kravis Roberts & Co. L.P. (together with its affiliates, “KKR”). The news release is available here along with additional information about KKR and its unique approach to employee ownership can be found at the end of this document.

Responsibilities

• Prepares verbal and written quotations for domestic and international customers and representatives via telephone, fax, and email.
• Assists customer inquiries on order status, ship methods, tracking numbers, freight charges, pricing and availability.
• Analyses business opportunities facilitate requests for project quotations and ensures that processes are is correctly executed, according to customer request.
• Be a technical resource and have the organizational agility to find answers and solve problems.
• Has a desire and ambition to grow into a larger role of responsibility.
• To perform this job successfully, an individual should have intermediate data entry skills and knowledge of Word and Excel software.
• Able to solve routine and complex problems using information sources provided, or by conceptual and innovative thinking, with or without supervision.
• All other duties as assigned.

Requirements

• Bachelor’s degree, preferably in Mechanical Engineering.
• 5 years’ relevant experience.
• Valve, regulator, fluid mechanics/control related coursework/education will be additional qualifications.
• U.S. Citizen.

Qualifications

• Finalizes negotiation with customers.
• Knowledge of T&C are necessary.
• Recommends product or service enhancements to improve customer's satisfaction and sales potential.
• Has 2-4 years technical customer service experience in manufacturing support.
• Has a sound, in-depth understanding of concepts and principles in customer service.
• Acts as Customers’ advocate within the organization and is accountable for Customer Satisfaction.
• Document sales and marketing activities along with tracking of opportunities.
• Familiar with standard manufacturing concepts, practices and procedures.
• Self-starter, organized, thorough and meticulous, able to work under pressure.
• Experience in a technical environment.
• Able to plan work and commit to meeting deadlines.
• Dedicated to high degree of accuracy.
• Proficient in Microsoft, Excel, and Access software.