Applications Engineer III

Clear-Com, an HME company, is a trusted global provider of professional real-time communications solutions and services since 1968. We innovate market-proven technologies that link people together through wired and wireless systems. Our history of technological advancements has delivered significant improvements to the way people collaborate in professional settings where real-time communication matters, serving markets such as broadcast, live performance, live events, sports, military, aerospace, and government.

About the role

The ideal candidate is an experienced Field Applications/Systems Engineer who excels in customer-facing roles. You will work both independently and as part of a team, serving as the technical lead to support Sales, Engineering, Product Management, and Quality Assurance. This role involves visiting customers to commission systems, provide training, troubleshoot, deliver technical support, and conduct proof-of-concept demos for a diverse customer base including live events, theaters, broadcast studios, and mission-critical voice systems. You will often work under tight deadlines and manage multiple customers/projects simultaneously. Candidates must reside in one of the following states: Arizona, Florida, Texas, Missouri, or California. Relocation support is not provided for this role.

Responsibilities

• Technical Assistance, Project Management, and Onsite Commissioning of New Installations
  • Provides second-level technical support using all media streams.
  • Creates and documents problems in the test lab given all specifics that cause a failure or issue.
  • Resolves issues by identifying and correcting the root cause, leading to generation of new solutions, tech notes, or scripts.
  • Able to complete complex single/multi-system networked installations with thorough knowledge of implementing customer workflows.
  • Ensures all issues are thoroughly logged and documented using the relevant company QA process.
• Pre- and Post-Sale Support
  • Assist with equipment lists for quotes, customer orders, and pre-sale system drawings.
  • Sets up and demonstrates all functionality of current products either remotely or on-site to explain the application.
  • Delivers concept demos with some supervision.
  • Considers both commercial and technical implications of Clear-Com products/solutions to meet customer requirements (technical, budgetary, timeline).
  • Acts as the main AE technical lead at trade shows (IBC and/or NAB).
  • Provides sales teams with technical/application notes (cheat sheets) to aid quoting systems with minimal impact on Tech Support.
  • Knowledge of and experience with other vendors' products that integrate/enhance/enable Clear-Com products.
• Training, Support, and Troubleshooting
  • Provides product training including development of comprehensive training syllabus across all media streams.
  • Trains sales and manufacturing teams, linking both commercial and technical aspects into the training program.
  • Ability to train the trainer and certified Clear-Com freelancers.
  • Provides application assistance and administers troubleshooting for existing systems.
• Internal Communication
  • Liaises with internal departments regarding customer repairs, problem resolution, and new product design.
  • Assists on New Product Development (NPD) team, including supporting field trials.
  • Manages and reviews submitted solutions to FAQ.
  • Provides input for white papers on technical aspects of intercom design and use with Product Manager.
  • Shares thorough knowledge of core markets, secondary markets, plus basic knowledge of ancillary markets.

Requirements

• For US candidates: US Citizenship highly preferred with ability to obtain access to secure federal government facilities. For other worldwide regional candidates, you may be required to obtain access to secure national government facilities.
• Excellent communication skills, with the ability to build strong working relationships with both external customers and internal departments.
• Ability to build basic audio circuitry including precise soldering capability.
• Self-starter, comfortable working without supervision.
• Familiar with use of electronic test equipment such as oscilloscopes, signal generators, distortion analyzers, and various audio metering equipment.
• Troubleshooting skills and logical problem-solving ability.
• Knowledge of 2-way radios, IP Networks, basic AC power issues, professional audio, military communications systems, E1/T1 telco lines, telephone theory and hardware, AoIP or VoIP systems.
• Deep knowledge of Layer 3 IP networks with an emphasis on managing or configuring a network (VLANs, QoS, etc.).
• Solid understanding of circuits, schematics, and specifications.
• Competent in the use of Microsoft Office applications including Excel, Visio, PowerPoint, or other drawing and presentation applications, including CAD.
• Programming/coding experience a plus.
• Capable of managing multiple priorities with demonstrated strong communication, interpersonal, and motivation skills.

Qualifications

• Minimum of 4 years related experience required; at least 5 years preferred.
• BA or BS (college graduate) in Electrical, Electronic, Broadcast, Computer, Telecommunications, or Audio Engineering (required).
• CCNA Certification or similar course (preferred).
• Travel: 40-60%.

Pay

The posted pay range is $112,700 - $150,200, varying depending on experience and other factors.

Benefits

• Tuition reimbursement.
• 3 weeks paid vacation your first year, plus paid holidays.
• Medical, vision, and dental coverage.
• Pet insurance.
• Life insurance.
• 401K contributions.

Schedule

This role involves 40-60% travel.