Applications Engineer II

About Us

ZEISS has been in business for over 179 years, pioneering science and handling ever-changing environments with cutting-edge technologies and continuous advancements. We believe innovation and technology are key to a sustainable future and global solutions. With a diverse range of portfolios in Industrial Quality & Research, Medical Technology, Consumer Markets, and Semiconductor Manufacturing Technology, ZEISS is a global company with over 42,000 employees, including over 4,000 in the US and Canada.

About the role

Applications Engineers serve as trusted technical advisors, helping customers understand and maximize the use of ZEISS hardware and software systems. Support is delivered through structured and customized training sessions, remote and on-site assistance, programming, and measurement services. This consultative role requires professionalism, technical expertise, and a customer-centric approach to ensure client success and satisfaction.

Location: Maple Grove, MN. Potential travel: 30-50%. Must live in Minnesota and be commutable to the Maple Grove location. Hybrid schedule: 3 days in office and 2 days remote.

Responsibilities

• Deliver comprehensive training on ZEISS Industrial Metrology systems, including:
  • Standard in-house training sessions
  • On-site training programs
  • Customized, client-specific training courses
• Collaborate with internal teams to develop and maintain an effective and up-to-date training curriculum.
• Provide remote and on-site technical support for ZEISS Industrial Metrology systems, including:
  • Addressing customer inquiries related to software and applications
  • Rapidly assessing and prioritizing customer issues based on urgency and impact
  • Supporting internal ZEISS teams with software and application expertise
  • Assisting with software and system testing to support product development
  • Documenting and reporting software performance issues accurately
  • Delivering after-sales technical support to ensure successful system implementation
• Provide foundational support for IT-related issues, including:
  • Windows operating systems
  • Networking and connectivity
  • Database management
• Support project-related activities by:
  • Responding to customer requests for quotations, including analyzing requirements and providing accurate time estimates for project completion
  • Preparing and maintaining project data
  • Implementing quoted application solutions through remote, classroom, or on-site delivery

Requirements

• Bachelor’s degree in Mechanical Engineering, Computer Science, Physics, or a related technical field is required.
• Strong ability to interpret engineering drawings for dimensional control requirements.
• Proficiency in 3D mathematics and experience with programming in modern scientific computing languages.
• Exceptional written and verbal communication skills, with the ability to present technical concepts to both small and large audiences.
• Proven ability to identify, articulate, and resolve technical challenges, including creating concise technical reports.
• Strong interpersonal skills, with the ability to build relationships and collaborate effectively with customers and internal teams.
• Experience in training or teaching, with the ability to clearly convey technical concepts and demonstrate product benefits.
• Excellent problem-solving skills and the ability to work independently to develop solutions for customer challenges.
• Self-motivated learner with the ability to independently acquire knowledge to address customer needs.
• Familiarity with tools such as Articulate, Captivate, InDesign, and Premiere is a plus.
• Requires a valid Driver's License.

Pay

The annual pay range for this position is $71,000 - $88,000. This position is also eligible for a performance bonus or sales commissions. The pay offered may be influenced by factors such as job location, scope of role, qualifications, education, experience, and complexity/specialization/scarcity of talent.

Benefits

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay