Applications Engineer I, Division Production Software

About the Role

Be part of a global leader in industrial intelligence and digital reality solutions. Collaborate with experienced engineers and technical experts supporting advanced manufacturing technologies. Gain hands-on experience with CAD/CAM software, automation tools, and customer implementations. Build a rewarding career through mentorship, professional development, and exposure to leading-edge manufacturing technologies. Help customers improve productivity, quality, and efficiency through innovative software solutions. Work with a collaborative team focused on customer success and continuous innovation.

We are seeking a customer-focused Applications Engineer I – RADAN Training Specialist to manage and deliver training for Hexagon’s RADAN CAD/CAM software suite and associated products. In this role, you will help sheet metal manufacturers maximize the value of their software investment by delivering engaging instructor-led training, developing scalable learning content, and supporting customer adoption of RADAN solutions. You will work closely with customers, sales, support, and product development teams to ensure training programs align with customer needs and product enhancements. This position is ideal for an individual with sheet metal manufacturing experience, strong CAD/CAM knowledge, and a passion for teaching and customer engagement.

Responsibilities

• Training Delivery
  • Organize, schedule, and deliver instructor-led training courses remotely and onsite for customers using RADAN software.
  • Assess trainee skill levels and adapt course delivery to audiences ranging from shop floor operators to business leaders.
  • Facilitate customer certification and skills development programs.
  • Deliver engaging training experiences that improve product adoption and customer success.
• Content Development
  • Develop and maintain training materials, user guides, exercises, and technical documentation.
  • Create recorded training modules, instructional videos, and self-paced learning resources.
  • Maintain and update learning content in alignment with product releases and customer requirements.
  • Support the expansion of online learning and digital training programs.
• Customer Engagement
  • Provide guidance and support related to training and software best practices.
  • Participate in customer forums and online communities.
  • Assist customers with training-related inquiries and product usage questions.
  • Foster long-term customer relationships through effective knowledge transfer.
• Cross-Functional Collaboration
  • Partner with Sales, Customer Support, and R&D teams to ensure training remains aligned with product development and customer needs.
  • Manage training records, certifications, and training administration activities.
  • Support customer service cases and service-related tasks during periods of lower training demand.

Requirements

Required Qualifications

• Engineering degree or equivalent technical qualification.
• Minimum of 2 years of hands-on experience in sheet metal manufacturing, engineering, CAD/CAM, or related technical roles.
• Experience delivering technical training, instruction, coaching, or presentations.
• Strong understanding of manufacturing processes and sheet metal fabrication.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to effectively communicate technical concepts to diverse audiences.
• Ability to travel up to 20% throughout the United States.
• Strong customer-service orientation and problem-solving abilities.

Preferred Qualifications

• Experience with RADAN software.
• Experience with sheet metal nesting, CNC programming, or manufacturing automation.
• Experience creating e-learning content or instructional videos.
• Familiarity with Learning Management Systems (LMS).
• Experience supporting manufacturing software implementations.
• Exposure to CAD/CAM software applications.
• Experience with manufacturing, fabrication, sheet metal, or production environments.
• Knowledge of software automation or scripting.
• Understanding of engineering drawings and manufacturing workflows.
• Internship, academic project, or hands-on experience supporting technical software solutions.

Work Environment

This role is primarily remote and requires:

• Frequent use of a computer, keyboard, and standard office equipment.
• Extended periods working in a stationary position.
• Frequent verbal and written communication with customers, partners, and internal teams.
• Ability to review technical documentation and software applications.
• Occasional travel to customer locations, training events, conferences, and Hexagon facilities.
• Occasional lifting and transport of demonstration equipment, laptops, and training materials up to 20 pounds.
• Reliable high-speed internet access and a suitable home office environment.

Benefits

• Competitive salary and opportunities for performance-based bonuses.
• Comprehensive healthcare benefits including medical, dental, and vision coverage.
• Health Savings Account (HSA) with employer contributions.
• 401(k) plan with employer matching contributions.
• Paid time off, holidays, and parental leave programs.
• Employee Assistance Program and wellness resources.
• Disability, life, and AD&D insurance.
• Tuition reimbursement and professional development opportunities.
• Flexible remote work environment.
• Opportunities to collaborate with global teams and innovative manufacturing organizations.
• Career growth within a global technology leader investing heavily in research and development.