Applications Engineer (Field Based)

About the Role

We're looking for a talented Applications Engineer (Field Based) to join our motivated and friendly team in Santa Clara, CA. This pivotal, customer-facing role combines deep technical expertise with consultative problem-solving to deliver strategic solutions across complex products and systems. You'll work alongside leading industry experts, primarily at customer sites, to troubleshoot challenges, implement preventative maintenance, and ensure operational continuity—minimizing downtime and maximizing customer success.

Responsibilities

• Provides advanced technical consultation and support to customers, serving as a subject matter expert for Mycronic products and systems
• Exercises discretion and independent judgment to analyze, diagnose, and resolve complex system software and hardware failures and product performance issues
• Performs autonomous weekly Preventive Maintenance (PM) on customer systems, ensuring seamless, unsupervised execution to maintain system uptime and operational efficiency
• Develops and implements innovative, custom solutions for diverse customer applications and implements sustainable corrective actions to resolve recurring system issues
• Gains and maintains foundational system knowledge of SLX and other relevant systems to effectively support and troubleshoot equipment
• Influences product development by providing field-based insights, documenting customer feedback, and collaborating with product development and engineering teams
• Serves as the primary technical liaison between customers and internal engineering/development teams, translating complex technical concepts into understandable solutions
• Oversees system buyoffs, demonstrations, and new product setups, ensuring a high-quality customer experience and successful integration
• Possesses a working knowledge of troubleshooting processes, including understanding initial steps, gathering important information, and asking pertinent questions to efficiently diagnose issues
• Prepares and delivers compelling presentations to customers, vendors, and senior associates, actively participating in regular customer meetings to foster strong relationships
• Establishes and maintains effective communication with customers and internal stakeholders, escalating support issues when necessary
• Develops deep knowledge of Mycronic equipment applications and products through continuous self-study, corporate training programs, and on-the-job experience
• Submits all required documentation accurately and timely, including trip reports, expense reports, and service records
• Adheres rigorously to all safety protocols and utilizes all required safety equipment
• Performs other duties as assigned related to the company's service processes and overall business needs

Requirements

• Associate's degree (A.A.) or equivalent from a two-year college or technical school; or at minimum three years of related experience and/or training; or equivalent combination of education and experience
• Experience in a Field Service or Applications Engineering role preferred
• Strong optics/laser, electrical, and computer competency
• Training or certification in computers and MS Windows environments, Linux, Matlab, and complex maintenance preferred
• Experience with physics, optics/lasers, electronics, or robotics preferred
• Experience in semiconductor lithography is preferred
• Excellent verbal and written communication skills for clear and professional interaction with diverse audiences
• A valid passport is required, as training may be conducted at our corporate headquarters in Sweden
• A valid driver's license is required

Working Conditions

The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Regularly required to talk or hear
• Frequently required to use hands or fingers, handle or feel objects, tools, or controls
• Occasionally required to stand, walk, sit, and reach with hands and arms
• Specific vision abilities required include close vision, distance vision, and the ability to adjust focus
• Noise level in the work environment is usually low to moderate
• Part standard office environment and part cleanroom in semiconductor mask fab
• Significant computer work should be expected

About Mycronic

Mycronic is a global high-tech company whose innovative solutions have been advancing electronics technology for over 40 years. We love what we do, but most importantly, who we do it with. Our relationships with customers and each other are the keys to success. We foster an inclusive culture that promotes personal growth, embraces diversity, and depends on it to drive innovation. Here, you are expected to have a voice and will be encouraged to get involved—empowering our people to make a positive difference for businesses, society, and the planet every day.