Applications Engineer (Field Based)

About the Role

We're looking for a talented Applications Engineer (Field Based) to join our motivated and friendly team. This pivotal, customer-facing role combines deep technical expertise with consultative problem-solving to deliver strategic solutions across complex products and systems. You'll work alongside leading industry experts, take on challenging projects, and act as a trusted partner to our clients. The role is primarily based at customer sites in Austin, TX, with travel required as needed.

Responsibilities

• Provides advanced technical consultation and support to customers, serving as a subject matter expert for Mycronic products and systems.
• Exercises discretion and independent judgment to analyze, diagnose, and resolve complex system software and hardware failures and product performance issues.
• Performs autonomous weekly Preventive Maintenance (PM) on customer systems to maintain system uptime and operational efficiency.
• Develops and implements innovative, custom solutions for diverse customer applications and sustainable corrective actions to resolve recurring system issues.
• Gains and maintains foundational system knowledge of SLX and other relevant systems to effectively support and troubleshoot equipment.
• Influences product development by providing field-based insights, documenting customer feedback, and collaborating with product development and engineering teams.
• Serves as the primary technical liaison between customers and internal engineering/development teams, translating complex technical concepts into understandable solutions.
• Oversees system buyoffs, demonstrations, and new product setups to ensure a high-quality customer experience and successful integration.
• Possesses a working knowledge of troubleshooting processes, including gathering important information and asking pertinent questions to efficiently diagnose issues.
• Prepares and delivers compelling presentations to customers, vendors, and senior associates, actively participating in regular customer meetings.
• Establishes and maintains effective communication with customers and internal stakeholders, escalating support issues when necessary.
• Develops deep knowledge of Mycronic equipment applications and products through continuous self-study, corporate training programs, and on-the-job experience.
• Submits all required documentation accurately and timely, including trip reports, expense reports, and service records.
• Adheres rigorously to all safety protocols and utilizes all required safety equipment.
• Performs other duties as assigned related to the company's service processes and overall business needs.

Requirements

• Associate's degree (A.A.) or equivalent from a two-year college or technical school; or at minimum three years of related experience and/or training; or equivalent combination of education and experience.
• Experience in a Field Service or Applications Engineering role preferred.
• Strong optics/laser, electrical, and computer competency.
• Training or certification in computers and MS Windows environments, Linux, Matlab, and complex maintenance preferred.
• Experience with physics, optics/lasers, electronics, or robotics preferred.
• Experience in semiconductor lithography is preferred.
• Excellent verbal and written communication skills for clear and professional interaction with diverse audiences.
• A valid passport is required, as training may be conducted at our corporate headquarters in Sweden.
• A valid driver's license is required.

Working Conditions

The physical demands and working conditions described here are representative of those required for this role. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently uses hands or fingers, handles or feels objects, tools, or controls. The employee occasionally stands, walks, sits, and reaches with hands and arms. Specific vision abilities required include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. The role involves a mix of standard office environments and cleanroom settings in semiconductor mask fabrication facilities. Significant computer work should be expected.

About Mycronic

Mycronic is a global high-tech company whose innovative solutions have been advancing electronics technology for over 40 years. We foster an open, collaborative, and flexible environment where you can make a difference, embrace change, and work alongside leading industry experts. Our culture promotes personal growth, diversity, and inclusion, empowering our people to make a positive impact on businesses, society, and the planet.