Applications Engineer

PURPOSE

Leads the creation and release of high quality end user and service documentation, supports Customer Service by completing successful product installations and resolving technical issues.

DELIVERABLES & RESPONSIBILITIES

• Excel at all dimensions of technical and applications support and service for Customers:
  • Installation, commissioning and servicing of systems at Customer facilities.
  • Provide effective training to End Users, Service / Support staff, and Customers.
  • Onsite evaluation, installation and repair of current products and/or R&D field prototypes.
  • Drafting and detailing for all application projects as needed.
  • Absorb and resolve customer inquiries and requests.
  • Respond to emergencies on a 24/7 basis, 365 days a year.
• Lead Vehicle Retrofit Project:
  • Review and evaluate bid specifications for all retro-fit projects.
  • Prepare recommendations, requirements, parts list, and layouts using available information.
  • Support Engineering with effective continuous improvement and evolution of existing products.
  • Create, modify and review technical drawings and specifications.
  • Ensure drawings and designs adhere to established specifications and standards.
  • Aid in design reviews for existing and new products, specifications and testing requirements.
• Develop consistent high quality product documentation across organizations portfolio of products.
  • Research and monitor market environment, new technologies, materials, and industry developments to identify potential new opportunities.
  • Evaluate, recommend, and implement continuous improvement ideas, methods, and processes.
• Support the New Product Development team to realize successful new product designs.
  • Research and monitor market environment, new technologies, materials, and industry developments to identify potential new opportunities.
  • Evaluate, recommend, and implement continuous improvement ideas, methods, and processes.

QUALIFICATIONS

• Bachelor's degree in either Electrical or Mechanical Engineering and a minimum of five (5) years of experience in the seating/restraint related transportation field; or equivalent combination of education and/or experience.
• Five (5) years of experience in developing working relationship with customers and OEMs.
• Knowledge of transportation standards/regulations pertaining to device design is a plus.
• Strong written and verbal communications skills.
• Proficient with SolidWorks, 3DVia Composer; and general computer applications (Microsoft Office).
• Demonstrated analytical, critical thinking, and problem solving skills.
• Safety-related product experience a plus.
• Ability to travel internationally up to 25%, heavy travel overall between 30%-40%.