Applications Engineer
About the role
The Applications Engineer at Trilogy Communications Inc. serves as a bridge between technical expertise and practical application, collaborating with the sales team to understand customer needs and technical requirements for RF and data communications. This role involves providing technical expertise and support during pre-sales and post-sales activities, developing and delivering product demonstrations, presentations, and technical proposals, customizing and configuring products to meet customer specifications, conducting product testing and validation, identifying and troubleshooting technical issues, and serving as a liaison between customers and internal teams.
Responsibilities
- Collaborate with the sales team to understand customer needs and technical requirements for RF and data communications.
- Provide technical expertise and support during pre-sales and post-sales activities, including design and accurate cost estimating.
- Develop and deliver product demonstrations, presentations, and technical proposals to prospective and existing customers.
- Customize and configure products to meet customer specifications.
- Conduct product testing and validation to ensure optimal performance and reliability.
- Identify and troubleshoot technical issues and provide timely resolutions and support to customers.
- Serve as a liaison between customers and internal teams, advocating for customer needs and providing feedback for product improvement.
- Aid in the development of technical documentation, training materials, and knowledge base articles.
Requirements
- Preferred Bachelor’s degree in Engineering, Computer Science, or a related field.
- Minimum of 5 years of experience in a similar role, preferably within the wire and cable industry with RF/Coax experience.
- Excellent communication and presentation skills, with the ability to convey complex technical concepts to non-technical audiences.
- Proven track record of successfully managing customer relationships and delivering high-quality technical solutions.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Ability to travel as needed, up to 80% initially and approximately 60% after the role normalizes.
Qualifications
- Ability to work extended periods in a sedentary position while using a computer and performing repetitive motions.
- Ability to lift and move objects and materials weighing up to 25 pounds.
- Ability to collaborate with operations personnel in a manufacturing environment.
- Ability to follow safety guidelines and wear required PPE when onsite.
- Frequent domestic and international travel.
- Ability to sit for extended periods of time.
- Ability to hear and participate in normal conversations and telephone communications.
Skills
- Technical expertise in RF and data communications.
- Strong communication and presentation skills.
- Problem-solving and troubleshooting abilities.
- Customer relationship management skills.
- Product customization and configuration skills.
- Technical documentation and training material creation skills.
Benefits
Trilogy Communications Inc. offers a competitive benefits package designed to support the health, financial security, and overall well-being of our employees. This includes:
- Health insurance coverage.
- Paid time off.
- Flexible work arrangements.
- Professional development opportunities.
- Employee assistance programs.
Pay
Compensation for this role is commensurate with experience and qualifications.
Schedule
The schedule for this role is flexible to accommodate the needs of both the employee and the company, allowing for a balance between work and personal life.