Applications Engineer

Core Job Duties

• Dedicate time and effort to learn products and support processes while handling simpler customer interactions.
• This includes responding to support tickets with assistance, helping users operate company software, supporting customer training and demos, and escalating complex issues appropriately.
• Support software testing activities while developing proficiency in testing tools, processes, and product behavior.
• Testing duties include executing assigned tests, assisting with software and hardware testing, documenting test results, and learning to identify and report defects.
• Provide support when needed for internal IT and business operations in support of the development, product, marketing, and sales teams.
• Communicate customer feedback and feature requests to Application Engineer team leads and Product Management.

Education And Experience

• No prior experience required.
• Technology-related degree is not required, but is a bonus.
• Experience in the construction industry, 3D modeling, laser scanning, or software development are not required, but are a bonus.

Knowledge, Skills, And Attributes

• Comfortable in a technical environment.
• Great verbal and written communication and collaboration skills.
• Great customer service skills.
• Good at switching tasks quickly in a complex environment.

Physical Requirements

• Prolonged periods of computer use.
• Ability to participate in remote meetings across global time zones.
• Occasional travel for team meetings, customer visits, or conferences (typically).

Working Conditions

• Remote work environment with collaboration across multiple time zones.
• Fast-paced setting requiring adaptability and proactive communication.
• Collaboration with globally distributed engineering and product teams.
• Occasional onsite visits to customer locations, trade shows, or Topcon offices.