Applications Engineer

About SCHUNK

At SCHUNK, we are passionate about shaping the future of automation, clamping technology, and precision engineering. As a global technology leader, we develop innovative solutions that help our customers improve productivity, efficiency, and reliability. Built on generations of expertise and a commitment to continuous improvement, SCHUNK products are recognized worldwide for their quality, performance, and innovation. We believe in growing together as a team and striving every day to deliver exceptional results for our customers and partners.

Key Responsibilities

• Manage the complete customer quotation and order lifecycle for custom and specialty-engineered components.
• Prepare and deliver customer quotations, proposals, and sales orders in a timely and accurate manner.
• Review customer specifications, drawings, models, and application requirements to develop effective technical solutions.
• Interpret engineering drawings and technical documentation to ensure customer requirements are clearly understood and communicated.
• Collaborate with customers and SCHUNK Design Engineering teams to develop design specifications, drawings, and custom solutions.
• Coordinate prototype development, testing, and application support, ensuring final designs meet customer expectations, quality standards, and performance requirements.
• Track and follow up on quotations, opportunities, and sales orders to support business growth and customer satisfaction.
• Develop and manage project timelines, coordinating design, production, and delivery activities with internal teams and manufacturing facilities.
• Monitor order progress, proactively addressing production, scheduling, or delivery challenges to meet customer and business objectives.
• Provide technical support, product training, and application guidance to customers, distributors, and internal sales teams through webinars, virtual meetings, and onsite visits.
• Deliver exceptional customer service through phone, email, and onsite support.
• Enter and manage customer quotations and sales orders within SAP, ensuring accurate documentation and order tracking.
• Identify, troubleshoot, and resolve customer concerns, technical issues, and product delivery challenges.
• Support Technical Specialists and Customer Service Representatives as needed to ensure seamless customer support and business continuity.
• Partner cross-functionally with Toolholding, Workholding, Automation Components, Production, Sales, and Marketing teams on customer projects, trade shows, product launches, and internal initiatives.
• Contribute to continuous improvement efforts that enhance customer experience, operational efficiency, and business performance.
• Travel up to 5% as required for customer visits, training, trade shows, and business meetings.

Required Qualifications

• Bachelor's degree in Engineering, Manufacturing Technology, or a related technical field, or an equivalent combination of education, training, and hands-on experience in CNC machining, metal cutting, workholding, fixturing, or toolholding applications.
• Strong project management and organizational skills with the ability to prioritize multiple tasks, projects, and competing deadlines in a fast-paced environment.
• Proficiency with Microsoft Office applications and experience working with CAD/CAM software, 3D models, and STEP files.
• Ability and willingness to quickly learn and effectively utilize internal business systems, including ERP and CRM platforms.
• Excellent verbal and written communication skills, with the ability to convey technical concepts clearly to customers, distributors, sales personnel, engineers, and other stakeholders.
• Demonstrated ability to interpret and analyze technical drawings, engineering specifications, operating instructions, maintenance manuals, and other technical documentation.
• Strong analytical and problem-solving abilities, including identifying root causes, evaluating alternatives, and implementing effective solutions.
• Self-motivated and customer-focused with the ability to work independently while contributing effectively within a cross-functional team environment.
• Proven ability to collaborate across departments, including Engineering, Customer Service, Operations, Production, and Sales, to achieve business and customer objectives.

Core Values & Operating Principles

At SCHUNK, our culture is built on innovation, accountability, collaboration, and continuous improvement. We seek team members who embrace ownership, deliver excellence, and help advance our position as a global technology leader in toolholding, workholding, gripping technology, and automation.

• Solution-Oriented Mindset: We focus on possibilities rather than obstacles. We approach challenges with creativity, resourcefulness, and a commitment to finding solutions that move our customers and organization forward.
• Move It Forward: Progress requires action. Every conversation, project, and initiative should result in clear next steps, ownership, and accountability.
• Excellence in Execution: We take pride in the quality of our work. Whether serving a customer, developing a solution, or collaborating internally, we deliver with precision, professionalism, and attention to detail.
• Urgency with Purpose: We respond quickly, prioritize effectively, and focus our efforts on activities that create the greatest value for our customers and business.
• Intentional and Decisive: We communicate clearly, plan thoughtfully, and make informed decisions. When circumstances change, we adapt quickly and continuously improve.
• Collaborative and Respectful: We value diverse perspectives and treat colleagues, customers, and partners with professionalism and respect. Success is achieved through teamwork, trust, and mutual support.

Benefits

• Medical Insurance: Comprehensive health coverage with SCHUNK paying 100% of employee premiums and approximately 85% of dependent coverage.
• Dental & Vision Insurance: Optional group plans available for employees and eligible dependents.
• Life & Disability Insurance: Company-paid life insurance and long-term disability coverage.
• 401(k) Retirement Plan: Company match of 50% on employee contributions up to 6% of eligible earnings.
• Paid Time Off (PTO): Generous paid time off package to support work-life balance.
• Paid Vacation: Vacation benefits that increase with tenure.
• Professional Development: Opportunities for technical training, product education, and career growth within a global organization.