Applications Engineer
Parker Hannifin, a Fortune 250 company, is solving the world’s greatest engineering challenges and driving the future of electronics technology. Parker Chomerics is part of a world leader in the development and manufacture of high-quality products that enable engineering breakthroughs for a cleaner and more sustainable world, including thermal interface materials, EMI shielding solutions, electrical grounding products, and conductive and non-conductive injection molded plastics. Building on 100 years in business, we strive to balance evolving our business while strengthening the communities we operate in and prioritizing our employees’ well-being. We are committed to maintaining an inclusive, caring, and friendly work environment, and we support career advancement through continued education, skill development, and regional and global advancement opportunities.
About the role
Responsible for customer field application support for key customer accounts, assist product design solutions, and customer product development. Provides sales, marketing and customers with design direction in support of the customers’ technical needs. Daily technical assistance to customers through phone, email, and web chat. This position is based at Parker Chomerics headquarters in Woburn, MA. On-demand travel requirements around 25% to support key customers.
Responsibilities
- Drive the strategic growth segments of the Division through innovative product development and exploring adjacent market opportunities.
- Effectively interface with all Division departments and Division staff with minimal daily supervision.
- Keep team leaders and staff informed of project status.
- Develop deep knowledge base for application needs of key customer accounts.
- Provide internal guidance based on market trends for innovative product design and communicate them to Engineering for product development.
- Manage large customer accounts including communication, quality reports, and engineering support.
- Support field sales and distributors to maintain the Division’s premier customer service position.
- Assist territory and regional managers in adapting current and new products to customer needs and satisfaction.
- Provide technical expertise on products to close final sales – New Business Awards (NBA’s).
- Assist design and manufacturing in the development of new and/or revised products according to customer requirements.
- Provide technical training of customers and distributors in division products.
- Develop and maintain comprehensive knowledge of competitive products and their activity in the marketplace.
- Support development of customer communication programs and special marketing efforts.
- Support strategic sales plans for existing and adjacent markets for existing and new innovative products.
- Maintain high degree of customer service, throughput, and quality and participate in division lean activities.
- Participate in and develop training materials for the Division.
- Actively work hands-on in the Applications Lab fabricating prototypes and working on Dispensing Equipment.
- Become subject matter expert for material selection across different markets, with a focus on thermal interface materials and electromagnetic interference shielding.
Requirements
- Bachelor’s degree in an engineering discipline required.
- 2+ years of engineering or technical customer support required.
- Knowledge of Computer Aided Design Systems (CAD) a plus.
- Must be a US Citizen or have US Permanent Resident Status.
Skills
- Ability to read and interpret documents in English, such as safety rules, work instructions, operating and maintenance instructions, procedure manuals, and test specifications.
- Ability to write routine plans and reports and general correspondences.
- Ability to communicate in English with other team members and departments.
Conditions of Employment
This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.
Pay
Pay Range: $87,050 to $145,250 annually. Participation in Annual Incentive Program.
Benefits
- Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance, and critical illness insurance with competitive premium cost.
- 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
- Company-provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
- Career development and tuition reimbursement.
- Paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership, and financial planning assistance at no cost.
- Supplemental benefit programs including identity protection, legal protection, and pet wellness available at competitive rates.
- Paid Time Off and Company-Paid Holidays.