Applications Engineer

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Facilitate remote, in-house, and onsite customer training and support on machine operation, process optimization and CAD/CAM programming software
• Average 25% travel required for remote, in-house, and onsite training, with potential for higher levels as needed.
• Collaborate cross-functionally to develop new product lines prior to launching
• Offer suggestions to enhance metal fabrication processes such as plasma, laser, oxyfuel and drill/mill operations
• Manage enhancement and bug fix lists and test software after changes and upgrades
• Attend trade shows to represent the company and products
• Effectively communicate during extensive interaction with customers
• Develop knowledge base articles and other training materials
• Conduct equipment and software demonstrations and presentations to prospective customers
• Work closely with other departments to ensure products are delivered on time and meet all customer requirements
• Participate in continuous improvement projects and proactively maintain collaborative relationships
• Support a global network by effective communication skills across geographic, cultural, cross-functional, and organizational differences

MINIMUM EDUCATION AND QUALIFICATIONS

• Associate’s Degree in related field preferred
• 1 or more years of related experience preferred
• Automated machinery and metal fabrication experience

KNOWLEDGE, SKILLS AND ABILITIES

• Experience with CAD/CAM Systems
• Experience with CNC equipment
• Proficient in Microsoft Office Suite
• Collaborative and independent work style
• Good organizational skills and flexibility
• Exceptional attention to detail
• Strong communication and presentation skills
• Self-starter with determination for completing tasks
• Valid driver’s license and reliable transportation required