Applications Engineer

About Us

There's an engineer behind everything we sell. We have a team of 20+ applications engineers that serve as our primary sales force, troubleshooters, and technical support staff. If you know what you're looking for, you can quickly and easily go online or call us to place an order. But, if you have a question or aren't entirely sure what you need or what might work best, then call us! Our engineer will work with you to find the best solution for your unique situation and, once you've made your purchase, they will continue to provide support for the life of that product. Visit our Website: instrumart.com Instrumart operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG’s distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

Responsibilities

• Provide sales and service support to incoming leads on the phone, through our website, and via our online chat platform
• Work with customers to strategize solutions for their application challenges through engineering analysis and provide application quotations and post-sale product support
• Collaborate with supporting departments to ensure accurate pricing, purchasing, and service for your customers
• Review cost accounting on sales orders to ensure profitability on each transaction
• Be the liaison between Instrumart and our vendors for sales, service, discount structure, and pricing
• Work with management, marketing, and website teams to establish go-to-market strategies, product documentation, and pricing
• Assist the shipping department in the pulling and verification of parts on sales orders or incoming shipments
• Test and verify products received from vendors and customers
• Occasionally perform production, calibration, and modification of existing components to meet application demand

Requirements

• Strong technical skills and business acumen
• Excellent time and workload management skills
• Customer service oriented
• Critical thinking - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Ability to quickly and efficiently learn new product technologies
• Initiative and ability to work both independently and as part of a team
• Strong attention to detail
• Excellent communication skills, both verbally and in writing
• Associate’s Degree in Mechanical, Electrical, or general Engineering is required; Bachelor's Degree is preferred.
• Previous sales and product support experience, along with product management experience, is preferred.

Benefits

• Everyone’s an Owner of the Company: because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership through a broad-based employee ownership program extended to every employee within our portfolio companies.
• Competitive benefits package that includes Medical, Dental and Vision insurance (among other plans)
• Competitive 401(k) matching program
• Career growth opportunities
• Employee referral program
• Paid time off and holidays
• Parental leave
• Training: FCG University learning and training platform available to all employees offering over 80k courses
• Custom training programs, mentorship, and a supportive environment to help you achieve your goals