APPLICATIONS ENGINEER

About the role

With direction from a Senior Applications Engineer or Manager, provides technical expertise to internal/external customers ensuring customer development, retention, and satisfaction. Performs basic to moderate customer machine set-up, programming, and run offs. Designs and develops machine programming processes to create parts. Responsible for customer machine operation and program training to ensure optimum efficiency and equipment utilization. Provides applications troubleshooting phone support as required. Works as a member of the Service and Sales Teams ensuring total customer satisfaction. This position is considered a Safety Sensitive position.

Responsibilities

• Builds internal/external customer and vendor relationships to ensure teamwork environment.
• Performs pre-sale technical sales support to sales team and customer.
• As a member of the machine set-up team, performs tooling and fixturing set-ups, programming, and run off ensuring optimum cycle time based on established acceptable criteria.
• Interprets part prints and utilizing tooling and fixturing knowledge, designs and develops machine programming process to create parts.
• Performs customer phone support for Applications troubleshooting i.e., program errors.
• Tracks unresolved open customer technical issues.
• Works closely with the Service Team in providing timely and quality technical troubleshooting and support to customers.
• Provides on-site and in-house customer training on machine