Applications Engineer

About Cretex Medical

Cretex Medical is a leading contract manufacturer of precision components and assemblies for the medical device industry. Our customers view us as a trusted partner in the areas of injection molding, laser processing, metal stamping, and device assembly. Learn more at www.cretexmedical.com.

Position Summary

The Applications Engineer will assist field sales personnel with the technical selling and support of company services to existing and prospective customers with a focus on Plastic Injection molding, Insert Molding, General and Medical Device assembly. This position will also work closely with internal resources to help drive revenue, new business opportunities, and resolve customer issues.

Job Duties And Responsibilities

• Work directly with customers to understand their technical requirements for their product/project in order to drive action to address them
• Aid Sales with developing feasibilities, proposals, quotes, and customer follow-up
• Work with both customers and internal resources to resolve customer issues in a timely manner
• Travel to customer sites to support sales efforts
• Be the initial technical contact for customers and field salespeople
• Provide training on technical capabilities, processes, and services to customers and internal staff as requested
• Make presentations to customers; general overviews, webinars, lunch & learns
• Aid Marketing with technical articles for social media, sales collateral, and presentations
• Aid with other corporate and company initiatives and projects as requested
• Attend trade shows and customer events as requested
• Understand customer needs and the core business markets we serve and manufacturing capability and processes of the organization
• Support and comply with the company Quality System, ISO, and medical device requirements
• Read, understand, and follow work instructions and standard work
• Partner with other business segments sales/marketing, customer service, engineering, quality, and finance
• Understand customer needs and the core business markets we serve
• Ensure business systems are implemented, maintained, and functioning properly
• Participate in required company meetings
• Maintain an organized work area (5S)
• Participate in the Operational Excellence Program
• Complete all other work duties as assigned
• Able to work in a manufacturing environment

Job Requirements

• Bachelor’s Degree in business or technical field such as engineering
• 3 years of customer-interfacing or technical sales experience in manufacturing or technical industry
• Aptitude and willingness to develop extensive knowledge of company capabilities, services, and processes
• Ability to effectively present information and respond to questions from managers, sales, customers, and peers
• Technical ability to identify problems and develop and implement actions plans to resolve issues
• Ability to read and understand technical documents, customer requirements, and blueprints
• Excellent verbal and written communication skills
• Working knowledge of QSM, ISO 9001/13485, GMP, FDA regulation
• Experience or knowledge in project management
• Solid interpersonal skills and teamwork ability
• Ability to work in a fast-paced team environment
• Ability to prioritize and multitask
• Preferred Knowledge, Skills And Abilities:
• Experience in high purity and/or cleanroom manufacturing
• Experience in product packaging and testing
• Experience in the medical device industry
• Familiarity with sterilization methods
• Selling experience of products or services into a technical industry
• Competitive spirit

What is it like to work at Cretex Medical?

We recognize the contribution of every individual and promote growth, safety, and security for all our employees. Cretex Medical values performance and pays competitive wages along with a rich benefit package. We offer a positive work environment with a focus on continuous improvement. Here are some of things that employees have said about working for Cretex Medical:

• "The culture at Cretex is collaborative. Everyone here is willing to help you whether it is a director, a machinist, or your boss. Everyone is always willing to help you figure out a project and get it done right."
• "I would tell potential interns that Cretex is a great company to work for. It has set a high bar for corporate culture as well as the quality of work you can do. I would definitely recommend it."
• "I learned that I really like the medical device industry. The importance and the gravity of what we do here is felt by the employees. You can have that passion in your work because you know what you are striving for is to save lives."

Benefits

• Our 401k retirement savings plan with a company match contribution
• Onsite health clinics
• Discretionary holiday bonus program (based on years of service)
• Cretex University
• 24/7 employee assistance program with access to five confidential visits with a licensed counselor at no cost
• Wellness program with incentives
• An employee death benefit
• Employee sick and safe leave
• Parental Leave, accident and critical illness benefits, optional employee, spouse, and child life; short and long term disability; company provided life insurance; and tuition assistance programs