Applications Engineer

Position Summary

The Applications Engineer plays a key role in supporting the Banner sales team by developing customer solutions using Banner’s broad portfolio of hardware products and systems. This role serves as technical support for all Banner products, with a focus on hardware implementation guidance, product selection, system design, and troubleshooting. Applications Engineers work closely with outside sales teams to create effective, real world solutions tailored to customer needs. You will be part of a collaborative team of technical experts focused on strengthening customer relationships and delivering practical automation solutions in a fast-paced environment.

What You’ll Be Doing

• Providing technical consultation and Banner product portfolio support service to Banner Area Sales Managers, Field Sales Representatives, distributors, and customers, with a focus on product selection, hardware implementation and integration.
• Serving as technical support for tasks such as vetting and processing, product returns with technical issues (RMA requests), and assisting with pricing and availability questions.
• Managing and prioritizing multiple communication channels including phone, email, chat, and direct sales team inquiries, while delivering consistent and responsive technical support.
• Using Customer Relationship Management (CRM) software to document technical summaries, customer information, and sales opportunities accurately and in a timely manner for all cases worked.
• Collaborating with Engineering teams to identify and support hardware or configuration changes to existing products to meet unique application requirements.
• Conducting in-house tests to solve real-life customer applications.
• Aiding in product training for internal and external audiences, both in person and remotely, focused on application use and system setup.

What You Bring To The Table

• Bachelor’s degree in Engineering, Physics or related technical field, or equivalent professional experience.
• Experience working within an industrial automation environment.
• Customer-facing or technical support experience.
• Preferred 1-2 years of experience in Applications Engineering, technical assistance, product service, sales, or related field.
• Knowledge of wireless, vision, safety, photoelectric, measurement & inspection, and lighting products.
• Familiarity with industrial automation controls, including networking and industrial communication.
• Experience delivering product training.
• Technical knowledge of electronics, PLC's and SCADA.
• Experience using Office 365, Oracle Enterprise Resource Planning (ERP) and Salesforce CRM preferred.

Pay And Benefits

Pay and benefits at Banner Engineering are competitive and comprehensive, including:

• 401(k) with match
• Student Loan 401(k) match program
• Medical, Dental, and Vision Insurance Plans
• HSA (Health Savings Account) with company contribution
• Paid Time Off (PTO)
• Sales and Profit Sharing Eligibility
• Flexible work hours
• Life Insurance
• Paid Parental Leave
• Pet Insurance
• Base Pay Range: $82,245.00 - $116,033.00

Please note some career sites assign estimated compensation ranges that may not accurately reflect what is offered by Banner Engineering. Banner Engineering is an equal opportunity employer that considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected veteran status.