Applications Engineer

Alicat Scientific designs and builds high-performance mass flow and pressure instruments used in aerospace, biotech, clean energy, and advanced manufacturing. Join us in Tucson, Arizona as a Technical Sales & Support Engineer and help grow a safer, cleaner, healthier future.

About the role

After completing a comprehensive training program on our products and technologies, you’ll become a go-to expert for customers seeking solutions in mass flow. As the frontline technical advisor and sales partner, you’ll support sales conversions and deliver high-level technical support, driving revenue by providing fast, accurate, and insightful assistance that turns inquiries into long-term relationships.

Responsibilities

• Serve as the first point of contact for inbound inquiries via phone, email, and live chat.
• Qualify customer needs and recommend tailored solutions that align with their technical and business goals.
• Build accurate, application-specific quotes and follow up to drive conversions.
• Support OEMs and distribution partners with quoting and technical guidance.
• Troubleshoot flow instability, pressure regulation challenges, mechanical operations, and chemical incompatibilities in pneumatics and fluid control.
• Remotely diagnose and resolve complex communication errors by investigating hardware issues (including wiring, power, and signal integrity) and software-based networking problems.
• Work closely with engineering, production, and marketing teams to ensure customer satisfaction and product alignment.
• Contribute to product documentation and marketing content to enhance customer understanding.
• Accurately enter and manage sales and service orders to ensure smooth processing and timely fulfillment.
• Maintain CRM records to support clear communication, order tracking, and customer history management.
• Collaborate with internal teams to ensure customer requirements are captured and executed correctly.

Requirements

• Bachelor’s degree in Engineering, Physics, or related STEM field (preferably).
• Detail-oriented mindset with strong written and verbal communication skills.
• Experience or interest in fluid control, instrumentation, or automation.
• Familiarity with one or more of the following fields is a plus: aerospace, bioprocessing, chemistry, environmental science, semiconductor technology, or optical sciences.
• Bonus if you’ve worked in technical sales, customer support, or application engineering (not required).

Performance Expectations

• Within 3 Months:
  • Successfully complete Alicat's comprehensive product and application training program.
  • Demonstrate proficiency in core product knowledge and internal tools used for customer management.
  • Begin responding to customer inquiries with supervision, providing accurate technical and sales support.
  • Establish working relationships with internal teams (Sales, Engineering, Production).
• Within 6 Months:
  • Confidently support the full product line and handle customer communication independently.
  • Troubleshoot standard technical issues and provide accurate, timely support.
  • Collaborate effectively with other teams to ensure smooth customer workflows.
  • Contribute to revenue growth by converting inquiries into sales opportunities.
• Within 12 Months:
  • Solve advanced application challenges and support complex customer accounts.
  • Identify inefficiencies and help coordinate team-wide process improvements.
  • Set a strong example for peers and contribute to shaping team standards and culture.

Benefits

• Health, dental, and vision insurance
• Life and Disability Insurance Plans
• 401k with up to 5% match and vesting schedule
• Tuition reimbursement
• Earned PTO
• Paid holidays
• Parental Leave

Pay

$50,000–$60,000 annually

Location: Tucson, AZ (On-Site)