Applications and Innovation Analyst

About the role

Join a collaborative technology team dedicated to supporting and advancing mission-critical public safety systems. The Applications and Innovation Analyst serves as a technical leader responsible for administering, supporting, integrating, and continuously improving enterprise applications and operational technologies. This position supports systems such as Computer Aided Dispatch (CAD), Records Management Systems (RMS), telephony and call handling platforms, public safety databases, reporting and analytics solutions, and associated integrations. The role also champions modernization initiatives, automation, analytics, AI-assisted technologies, and operational improvements that enhance agency effectiveness and service delivery. This position participates in an after-hours on-call rotation supporting mission-critical systems and emergency operational needs.

Responsibilities

• Administer, configure, maintain, and optimize mission-critical public safety and business applications.
• Lead and support technology modernization and innovation initiatives.
• Design and maintain system integrations, workflows, and automation solutions.
• Support reporting, dashboards, analytics, and business intelligence efforts.
• Evaluate emerging technologies and AI-assisted capabilities.
• Collaborate with partner agencies, vendors, and internal stakeholders.
• Coordinate upgrades, testing, deployments, and vendor-supported projects.
• Ensure system security, reliability, availability, and regulatory compliance.
• Participate in after-hours support and emergency response activities when needed.

Requirements

A combination of education and experience sufficient to demonstrate the required knowledge, skills, and abilities. Associate degree or higher in Information Technology, Computer Science, Information Systems, Business Technology, or a related field; or equivalent experience. Five (5) years of progressively responsible experience supporting enterprise applications, public safety systems, operational technology platforms, or related environments. Experience with CAD, RMS, telephony systems, application integrations, reporting platforms, automation technologies, analytics solutions, or public safety operational systems.

Qualifications

• Education and Experience: A combination of education and experience sufficient to demonstrate the required knowledge, skills, and abilities. Associate degree or higher in Information Technology, Computer Science, Information Systems, Business Technology, or a related field; or equivalent experience. Five (5) years of progressively responsible experience supporting enterprise applications, public safety systems, operational technology platforms, or related environments. Experience with CAD, RMS, telephony systems, application integrations, reporting platforms, automation technologies, analytics solutions, or public safety operational systems.
• Preferred Qualifications: Experience with workflow automation, analytics platforms, reporting systems, or AI-assisted operational tools. Experience supporting mission-critical technology environments. Relevant certifications in project management, public safety applications, database technologies, analytics platforms, or related disciplines.

Skills

Experience with workflow automation, analytics platforms, reporting systems, or AI-assisted operational tools. Experience supporting mission-critical technology environments. Relevant certifications in project management, public safety applications, database technologies, analytics platforms, or related disciplines.

Benefits

Generous paid time-off starting with 192 hours of PTO (accrued per year and pro-rated the first year). Holidays – 11 recognized holidays per year, two (2) floating holidays, with an additional longevity holiday for employees who reach ten (10) years longevity or more. Pay: $118,319 - $158,559 (Starting pay generally between $118,319 - $136,969. Depending on experience). Benefit plans - Medical plans through Regence OR Kaiser Permanente. Dental through Delta Dental. Vision through VSP. Employer paid life insurance and long-term disability. Employee Assistance Programs – Access to two EAPs through Association of Washington Cities and Public Safety EAP. WA State Public Employees Retirement System (PERS), Deferred Compensation contribution, matched by employer (shown below): Pension Plan - Vested in PERS after 5 years of employment. Deferred Compensation - Employees will receive a 3.5% contribution and a contribution match of up to 2.9% to their choice of one of four plans: 457 and 403b plans available, including a ROTH plan option. Employees may contribute the maximum allowed by law under each of the plans (one 457 and one 403b).

Pay

$118,319 - $158,559 (Starting pay generally between $118,319 - $136,969. Depending on experience).

Schedule

FLSA-exempt, non-supervisory position requiring substantial independent judgment, technical expertise, and leadership. Participation in after-hours support and emergency response activities is required.