Applications Analyst

Wingspan Care Group is a nonprofit administrative and management organization that provides a united, community-based network of services so member agencies can focus on mission-related goals. Our innovative model promotes sustainability and advancement among partner agencies by streamlining operations and eliminating redundancies, resulting in improvements to the delivery of direct service operations.

About the role

This is an on-site position. The Clinical Applications Analyst implements, supports, enhances, and integrates third-party products into our Electronic Health Record (EHR) system for our general user community. Our EHR is built on the Netsmart MyAvatarNX platform running in a SaaS environment. This individual works with department heads, end-users, database administrators, and vendors to support user needs, troubleshoot, and improve the use of our clinical systems. The role requires clear communication with non-technical personnel and the ability to work with limited supervision.

Responsibilities

• Build, test, and maintain an electronic health record system using industry best practices.
• Define, document, diagram, and integrate workflows and processes.
• Work independently with internal and external customers and vendors.
• Prioritize tasks and maintain deliverable timelines.
• Assist and train end-users in functionality, security, and information extraction.
• Troubleshoot end-user problems within supported applications.
• Interpret and transform end-user needs into new or modified features and functionality.
• Maintain a secure working environment to protect confidential information and adhere to HIPAA and other regulatory standards.
• Communicate with Manager and team regarding priorities, needs, and potential projects.
• Maintain up-to-date technical product knowledge and learn new technologies as required.
• Maintain an understanding of current and evolving standards such as privacy, confidentiality, accessibility, security, and intellectual property rights.
• Participate in 24/7 on-call coverage rotation when necessary.

Requirements

• Four-year Computer Science or similar technical degree required. Equivalent experience will be considered.
• Healthcare industry experience is not required, but candidates with such experience will be given strong consideration.
• Experience utilizing and maintaining an Electronic Health Record system.
• Microsoft Operating System and Office 365 Suite experience.
• Sensitivity in relating to persons of varying backgrounds and the ability to work with diverse groups of people possessing various strengths, aptitudes, and abilities.
• Ability to perform job responsibilities with a high degree of initiative and judgment.
• Demonstrated oral and written communication skills and effective interpersonal skills.
• Practical and creative problem-solving skills.
• Experience with a Netsmart EHR product preferred.
• Experience with SQL preferred.

Benefits

• Healthcare: Comprehensive medical (free option available), dental, vision, and FSAs.
• Education Perks: 50% CWRU MSW tuition discount and free supervision for licensed roles.
• Financial Security: 403(b) retirement plan with employer match.
• Work-Life Balance: Generous PTO, paid holidays, and 24/7 EAP support.
• Family Care: Fertility/IVF coverage, childcare FSA, and pet insurance.