Application & Technical Support Specialist III

Responsibilities

• Be an expert on HarbisonWalker Internationals products and applications; providing expert technical advice and support to solve for customer inquiries, problems, and needs;
• Providing internal and external training on HarbisonWalker International products and applications;
• Collaborating with internal R&D department on complaint investigations and failure analysis to ensure information share and goal alignments;
• Performing analysis of complex application needs and proposing, altering or refining/defining lining designs and installation methods in support of customer balancing business need;
• Developing business cases for new product development; creating, executing and tracking new product launch plans;
• Creating and executing product promotions and technical marketing strategies; maintaining expert knowledge on industry trends, training opportunities, and forecasts; attending and presenting at industry tradeshows and seminars;
• Performing market analysis and assisting in product portfolio analysis that aligns with market segment plan initiatives;
• Assisting in product rationalization, product portfolio modifications and shape standardization.

Requirements

• The Application Specialist III requires four (4) – six (6) years of experience in refractory technical marketing, research, quality assurance, or sales;
• Requires B.S. degree in Engineering, Ceramics, Metallurgy, Chemical, Materials Science or related field;
• Requires knowledge of refractory products, installation methods, construction skills and customer applications;
• Requires computer operation skills including, proficiency in Microsoft Office Suite and advanced excel and PowerPoint expertise;
• Requires excellent written and verbal communication and presentation skills, including presentation planning and delivery skills; ability to communicate across all levels of the organization;
• Requires the ability to work effectively in a team environment;
• Requires strong analytical, strategic thinking and business problem solving skills;
• Requires project management skills and the ability to coordinate multi-department projects.

Physical and Environmental Requirements

• Physical Activity: Requires more than 2/3 of time sitting, speaking/hearing; and less than 1/3 of time standing, walking, using hands and fingers, reaching, climbing/balancing, and/or tasting/smelling.
• Lifting: Requires lifting up to 50 pounds less than 1/3 of time.
• Environment: Requires more than 2/3 of time in an office setting; and less than 1/3 of time working near moving mechanical parts, working in high, precarious places, exposed to outdoor weather, wet/humid conditions, extreme heat, fumes or airborne particles, toxic/caustic chemicals, and/or vibration.
• Noise: Requires exposure to moderate noise.