Application Support Specialist - AECOM Hunt (Remote)

Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand.

About the role

AECOM Hunt is seeking a technically skilled CMiC Application Support Analyst to join its Information Technology team. This role goes beyond frontline helpdesk support — we are looking for someone with hands-on experience in CMiC ERP environments who can operate fluently at the intersection of construction business processes, application configuration, and data. The ideal candidate understands how CMiC data flows across modules, can write queries to investigate and validate data, and has built or maintained reports that put operational information in the hands of business users. This position will support the CMiC platform used daily across AECOM Hunt's project, finance, and operations teams.

The right candidate is someone who has walked the path from ERP support into broader technical contribution — curious about the data behind the system, comfortable with SQL, and capable of building lasting solutions rather than just closing tickets. This position will offer flexibility for primarily remote work schedules and can be based from a variety of locations in the US.

Responsibilities

• Provide CMiC application support across Finance, Job Costing, Project Management, Procurement, and Payroll modules — diagnosing configuration issues, data anomalies, workflow interruptions, and process errors.
• Assist end users with CMiC navigation, module functionality, and business process questions; distinguish between user error, configuration issues, and application defects.
• Troubleshoot and resolve access issues including user account lifecycle management (create, modify, deactivate), role assignments, and permission structures aligned with job responsibilities.
• Support and maintain integration points between CMiC and adjacent systems (Textura, Concur, Prophix, CorPay, DocuSign, ClearStory, and others).
• Document issues, root causes, and resolutions to build a structured knowledge base; identify recurring patterns that merit permanent fixes or process improvements.

As AECOM Hunt's corporate ERP and single source of truth for financials, CMiC sits at the center of how the business operates. Candidates who bring an understanding of how data flows through an ERP — and who are comfortable using SQL to help investigate issues or validate outputs — will find themselves well-equipped to provide meaningful support in this environment. Experience supporting downstream analytics or reporting platforms that consume CMiC data — such as Power BI — is strongly encouraged, though not a requirement of the role.

Requirements

• BA/BS in Information Technology, Business, Construction Management, or a related field + 2 years of relevant experience or demonstrated equivalency of experience and/or education.
• Experience supporting or administering a construction ERP platform — CMiC experience strongly preferred; comparable systems (Viewpoint, Procore Financials, Sage 300 CRE, or similar) considered.
• Working knowledge of SQL — ability to write queries, investigate data, and validate results in a relational database environment (Oracle or SQL Server).
• Familiarity with CMiC modules including Financials, Job Costing, Project Management, and/or Procurement.
• Strong analytical and troubleshooting skills — ability to trace an issue from the user interface back to its data or configuration root cause.
• Demonstrated ability to work across technical and business stakeholders and communicate clearly in both directions.

Sponsorship for US employment authorization is not available now or in the future for this position. Qualified applicants who are offered a position must pass a pre-employment substance abuse test. This position does not include relocation benefits.

Pay

Offered rate of compensation will be based on individual education, qualifications, experience, and work location. The range for this position is $58,380.80 to $102,166.40 yearly.

Benefits

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include:

• Medical, dental, vision, life, AD&D, and disability benefits
• Paid time off, leaves of absence
• Voluntary benefits and perks
• Flexible work options and well-being resources
• Employee assistance program
• Business travel insurance
• Service recognition awards
• Retirement savings plan and employee stock purchase plan