Application Support / Operations Engineer

Travel required: up to 10%. Ability to obtain Public Trust clearance.

Responsibilities

• Provide Tier 2 and Tier 3 application support for mission-critical applications.
• Support incident management, problem management, and change implementation activities.
• Monitor application health, availability, and performance.
• Coordinate deployment support activities with development and cloud engineering teams.
• Document root causes, operational procedures, and support processes.

Requirements

• Must be able to obtain and maintain a Federal or DoD Public Trust; candidates must obtain approved adjudication prior to onboarding. Active Public Trust or suitability preferred.
• Bachelor’s degree from an accredited university.
• US citizenship is contractually required.
• Minimum of five years of overall work experience.
• Experience with application support or production operations.
• Experience supporting enterprise applications in cloud environments.
• Knowledge of incident management and troubleshooting methodologies.
• Experience with monitoring and ticket management systems.

Nice-to-Have Skills

• ITIL Foundation Certification.
• Experience supporting AWS-hosted applications.
• Experience with ServiceNow.
• Basic scripting and automation experience.
• Familiarity with DevSecOps and CI/CD pipelines.

Pay

Annual salary range: $70,000 – $116,000. Compensation decisions depend on skill sets, experience, training, security clearances, licensure, certifications, and business needs.

Benefits

• Medical, prescription, dental, and vision insurance.
• Personal and family sick time, plus company-paid holidays.
• Parental leave.
• 401(k) retirement plan.
• Group term life and travel assistance.
• Voluntary life and AD&D insurance.
• Health savings account, health care, and dependent care flexible spending accounts.
• Transit and parking commuter benefits.
• Short-term and long-term disability.
• Tuition reimbursement, personal development, certifications, and learning opportunities.
• Employee referral program.
• Corporate-sponsored events and community outreach.
• Care.com annual membership.
• Employee Assistance Program.
• Supplemental benefits via Corestream (critical care, hospital indemnity, accident insurance, legal assistance, ID theft protection, etc.).
• Eligibility for a discretionary variable incentive bonus.