Application Support Lead

Job Description Summary

Support IT systems and applications in use by internal and external end-users via application development, integration, and systems implementation.

Apply knowledge of software engineering and IT systems to ensure performance and interoperability requirements are satisfied.

Analyze user needs and software requirements, and ensure application scalability and capacity management.

Prepare and implement standards, best practices and in application implementation, including IT security and privacy controls and compensating controls as appropriate.

Develop and continuously improve software features to ensure systems reliability and efficiency, including logging, monitoring, intelligent alerting, and self-healing systems.

Perform analysis and implementation of IT systems redundancy and reliability, including High Availability, Disaster Recovery, Sustained Resiliency, and Chaos Engineering.

Prepare Service and Operational Level Agreements.

Develop and optimize Application Knowledge Support Artifacts, etc.

Exercise ownership over day-to-day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate system outages.

Maintain IT systems and applications in production to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives.

Ensure information controls, back-up and recovery strategies are in place across all environments.

Implement continuous process improvement, including but not limited to policy, procedures, and monitoring of live IT production applications and systems.

Identify, coordinate, and implement initiatives/projects and activities that create efficiencies and optimize technical processing for IT applications.

Develop and maintain rapport with technical staff, end users, and clients, effectively communicating complex IT terms and concepts to technical and nontechnical stakeholders.

Carefully evaluate alternative risks and solutions before taking action to provide timely resolution.

Requirements

• Bachelor in Computer Science, Computer Applications, Computer Engineering, or related field, plus 7 years of experience as a software architect, or in any position in which the required skills were gained.
• Demonstrated experience in:
• Managing full product lifecycle from development, to deployment, to support.
• Managing applications on Java, Cloud, and UNIX/Linux/Aix environments, including hand-on experience with Public and Private Cloud-based applications.
• Distributed databases, including Oracle, Cassandra, MongoDB, SQL, and SQL Server.
• Applicants monitoring tools, including Splunk and Dynatrace.
• Platform orchestration using management APIs, including use of REST and JSON.

Pay

$154,669.00 per year.

Benefits

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Accident, Life and Travel insurance, as well as flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards

Other Information

You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement):

• 12-25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day

Company Information

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!