Application Support Engineer

About the role

The Information Technology group at DTCC delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team focuses on delivering high-quality information through activities that include development of essential applications, building infrastructure capabilities to meet client needs, and implementing data standards and governance.

Responsibilities

• Support DTCC applications by providing monitoring, application, and system support for DTCC's production application services client-facing environments.
• Provide 24x7 support for event monitoring, incident triage, and critical issue implementation.
• Implement efficiencies and improvements to standard processes and procedures through automation using scripting, programming, and other methods.
• Support organizational change and execute DTCC's production application services.
• Participate in disaster recovery test planning and execution, including application environment review, shutdown, start, verification, and troubleshooting.
• Maintain and provide technical support for all applications beyond the development stage, ensuring risk management and control processes are advanced as necessary.

Qualifications

• Minimum of 4 years of related experience.
• Bachelor's degree preferred or equivalent experience.
• Knowledge on application support – basic programming skills, log reading and analysis.
• Distributed Application troubleshooting and Support skills.
• Familiarity working with relational databases (DB2, Oracle, Snowflake).
• Monitoring and Data Tools experience (Splunk, DynaTrace, Thousand Eyes, Grafana, Selenium, HiPam IBM Zolda).
• Familiarity with Cloud Technologies (AWS services (S3, EC2, Lambda, SQS, IAM roles), Azure, OpenShift, RDS Aurora, Postgress).
• Middleware experience (Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss).
• Messaging Queue Systems (IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, Kafka).
• Scripting languages (Bash, Python, Ruby, Shell, Perl, JavaScript).
• Strong problem-solving skills with the ability to think creatively.
• Familiarity with Mainframe troubleshooting and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid).

Benefits

• Competitive compensation, including base pay and annual incentive.
• Comprehensive health and life insurance and well-being benefits, based on location.
• Pension / Retirement benefits.
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Schedule

DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).