Application Support Engineer

Responsibilities

• Deliver front-line and escalated support for business applications, diagnosing issues and restoring service with minimal disruption.
• Investigate software, hardware, and user access problems by applying structured troubleshooting across desktop and network-connected environments.
• Manage account access and permissions within Active Directory to support secure and timely onboarding, changes, and issue resolution.
• Support endpoint devices and related infrastructure, including systems built on Dell hardware and Cisco-based connectivity.
• Monitor recurring incidents, identify root causes, and recommend corrective actions that reduce repeat support requests.
• Document resolutions, known issues, and support procedures to strengthen team knowledge sharing and service consistency.
• Partner with internal teams to coordinate application fixes, maintenance activities, and environment updates when needed.
• Assist with technical changes affecting supported applications or platforms, ensuring users receive reliable support throughout implementation.

Requirements

• Experience providing application support in a corporate or enterprise technical environment.
• Working knowledge of Active Directory, including user administration and access management.
• Hands-on familiarity with Dell computer hardware and general desktop support practices.
• Understanding of Cisco technologies and basic network-connected troubleshooting.
• Ability to diagnose application, system, and hardware issues using a methodical support approach.
• Strong communication skills with the ability to explain technical issues clearly to end users and stakeholders.
• Proven ability to manage multiple support requests while maintaining accuracy and responsiveness.

Qualifications

Commensurate with experience.

Skills

• Technical support
• Active Directory administration
• Dell hardware support
• Cisco network troubleshooting

Benefits

Not specified.

Pay

TBD.

Schedule

TBD.

Company Information

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Equal Opportunity Employer

Robert Half is an Equal Opportunity Employer. M/F/Disability/Veterans.