Application Support Engineer

Responsibilities

• Design, configure, and maintain healthcare interfaces using Mirth Connect or comparable integration platforms to support clinical and financial system connectivity.
• Investigate interface failures, data flow issues, and messaging problems in production, then implement timely resolutions to restore system performance.
• Oversee several smaller initiatives at the same time while contributing to broader integration efforts as business needs require.
• Partner with internal departments, third-party vendors, and business stakeholders to collect requirements, clarify expectations, and deliver effective integration solutions.
• Take ownership of support tasks and project work that helps ease team backlog and enables senior engineers to focus on complex initiatives.
• Provide support for Azure-based integration components, including services such as functions, queues, and storage resources.
• Recommend and implement practical automation opportunities that reduce repetitive troubleshooting and manual support activities.
• Create and maintain organized technical documentation and provide clear updates on progress, risks, and issue resolution to stakeholders.

Requirements

• Hands-on experience with Mirth Connect or another interface engine such as Cloverleaf, Rhapsody, or a similar platform.
• Background supporting healthcare integrations, including work with HL7, APIs, or related interoperability standards.
• Demonstrated ability to troubleshoot live interfaces and resolve production support issues efficiently.
• Proven success managing multiple assignments in a fast-paced environment with shifting priorities.
• Strong communication skills with the ability to work effectively with clients, vendors, and cross-functional internal teams.
• Familiarity with Azure services relevant to integrations, such as Functions, queues, or storage, is preferred.
• Experience with C# or scripting for support, customization, or automation is beneficial.
• Comfortable handling both technical execution and coordination activities across integration-focused projects.

Qualifications

Commensurate with experience.

Skills

• Technical proficiency with Mirth Connect or similar integration platforms.
• Experience with healthcare interoperability standards like HL7.
• Ability to troubleshoot and resolve production support issues.
• Effective communication and collaboration skills.
• Knowledge of Azure services relevant to integrations.
• Experience with C# or scripting for support, customization, or automation.

Benefits

N/A

Pay

N/A

Schedule

N/A

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