Application Support Engineer

About the role

We are seeking an expert SAP HCM Time and Payroll Consultant to support complex SAP HCM On-Premise systems across North America. In this role, you will collaborate with key stakeholders to optimize system performance, design custom schemas, and maintain system integrity through high-priority ticket support and system enhancements.

Location: Telecommute. Job type: Contract.

Responsibilities

• Reason for opening: Dedicated Application Managed Services (AMS) release support, high-priority ticket resolution, and ongoing system updates for enterprise SAP HCM On-Premise environments.
• Deliverables & Scope: Direct management of PCRs, Schemas, functional specifications, and end-to-end UAT setup for USA and Canada payroll and time configurations.
• Interview Process & Alignment: Client review followed by internal technical assessment focusing on PCR/Schema scenarios. Candidates should be aligned to Eastern Time working hours.

Requirements

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related discipline.
• 15+ years of hands-on functional experience in SAP HCM Payroll (USA & Canada) and Time Management (Positive & Negative).
• Proven expertise in configuring and troubleshooting SAP PCRs and Schemas.
• Proven track record in AMS/Application Support environments and handling high-priority incident queues.

Preferred Qualifications

• Experience with SuccessFactors to SAP On-Premise integrations and data replication.
• Exposure to SAP Mexico Payroll processes.
• Excellent verbal and written communication skills with business and technical stakeholders.

Skills

• ABAP
• Data replication
• Queue management
• SAP
• SAP HCM
• SAP HCM Payroll
• SuccessFactors
• SAP SuccessFactors
• Leadership
• User Acceptance Testing (UAT)
• Business requirements
• Client-facing
• Defect resolution
• Functional Design
• Incident management
• Managed Services
• Payroll
• Root cause analysis
• Test plans
• Time Management

Pay

$38 – $48 per hour

Schedule

8am to 5pm, Eastern Time alignment required

Benefits

Comprehensive benefits package including medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits based on eligibility).