Application Support Engineer

About the role

OSTTRA is seeking an experienced, analytical, and collaborative Application Support Engineer to join the team in New York City. In this role, you will provide critical 2nd-line technical support for core Trade Processing applications hosted across on-premises, client-premises, and cloud environments. Reporting directly to the Regional Application Support Manager, you will work closely with a global team in a “Follow the Sun” model, ensuring system reliability, optimizing application health, and delivering exceptional service to financial clients.

Responsibilities and impact

• Technical Support & Resolution: Provide 2nd-line, client-facing technical support for issues escalated by 1st-line teams. Investigate and resolve complex issues efficiently.
• Incident & System Monitoring: Proactively monitor system operations to detect anomalies, raise service outage tickets, and drive swift resolutions.
• Cross-Functional Collaboration: Work closely with the Development team for 3rd-line escalations and coordinate with Product and Delivery teams to ensure support readiness for new releases and enhancements.
• Continuous Improvement: Lead initiatives focused on proactive application health monitoring, reporting automation, and operational efficiency.
• Global Handover: Manage seamless handover of technical issues incoming from EMEA and outgoing to APAC.

What we’re looking for

Fundamental requirements

• Experience: 1–2 years in Application Support, Production Support, or a similar technical role (ideally within Financial Services).
• Education: Bachelor’s degree in Computer Science, Engineering, or a related technical field (Master’s degree is a plus).
• SDLC & JIRA: Strong understanding of the Software Development Life Cycle with proven experience analyzing, prioritizing, and raising development bugs in JIRA.
• Technical Essentials: Fundamental knowledge of SQL and RDBMS; strong understanding of Windows and Linux operating systems; basic knowledge of networking topology and fundamentals.
• Process Knowledge: Solid understanding of Application Support frameworks and ITIL best practices.
• Flexibility: Ability to participate in occasional weekend work on a rotational basis.

Additional preferred requirements

• Scripting: Experience with scripting languages (preferably Python).
• Monitoring Tools: Familiarity with tools like Grafana or Centreon.
• Domain Expertise: Awareness of Derivatives products and Trade Processing workflows.
• Certifications: CCNA or ITIL certifications are a strong advantage.

Location

New York, United States

Right to work

This role is limited to persons with indefinite right to work in the United States.

Compensation

The anticipated base salary range for this position is $80,000 to $90,000. Final base salary will be based on the individual’s geographic location, experience level, skill set, training, licenses and certifications.

Benefits

• Global foundations: Comprehensive Health & Wellness, Financial Security, and Work-Life Balance.
• Locally tailored: Market-competitive packages benchmarked to each location.
• Flexibility and growth: Hybrid working model, generous leave policies, and commitment to continuous professional development.
• The Trust employee ownership plan: Every employee is a member of The Trust, OSTTRA’s employee ownership programme, encouraging ownership mindset and shared success.

About OSTTRA

We build and operate the infrastructure that the world’s post-trade financial system runs on. Launched in 2021, we unified more than 20 years of heritage and expertise from four industry leaders into a single, integrated business. Today, we operate a trusted network connecting thousands of market participants to streamline end-to-end workflows from trade capture through portfolio optimization. We translate industry change into workable processes, engineering an open, intelligent ecosystem that removes friction and reduces risk for global markets. Our distinct ownership culture is underpinned by boldness, curiosity, accountability, and collaboration. In 2025 we were acquired by KKR and are on a journey of growth and impact. Joining now offers a unique opportunity to shape the next generation of post-trade infrastructure, transform shared infrastructure into shared benefit, and accelerate your career. Learn more at www.osttra.com.