Application Support Engineer

About the role

Provide go-live and post-go-live hypercare support for RPA and Mendix applications. Monitor application performance and stability during deployment windows. Coordinate with business stakeholders, developers, infrastructure teams, and vendors to resolve deployment-related issues. Ensure successful transition from project implementation to steady-state operations.

Responsibilities

• Coordinate and facilitate UAT activities with business users and stakeholders
• Track UAT defects and ensure timely remediation
• Prepare UAT test plans, execution reports, and sign-off documentation
• Support business teams during validation and acceptance activities
• Manage ServiceNow for incidents, requests, problem tickets, and change records
• Perform L2/L3 troubleshooting of application-related issues
• Ensure SLA compliance and timely resolution of tickets
• Conduct root cause analysis (RCA) for recurring issues and implement preventive actions
• Support setup, configuration, and maintenance of Development, UAT, and Production environments
• Coordinate application deployments and release activities
• Work closely with infrastructure, security, network, and database teams to ensure application availability
• Monitor application health and troubleshoot performance issues
• Coordinate monthly OS patching activities with infrastructure teams
• Assess application impacts due to patching or maintenance activities
• Plan and communicate maintenance windows to stakeholders
• Validate application functionality post-patching and upgrades
• Participate in CAB meetings and support change management processes
• Review deployment schedules and implementation plans
• Ensure rollback plans and deployment documentation are maintained

Requirements

• Experience providing go-live and hypercare support for RPA and Mendix applications
• Experience coordinating UAT activities and managing defect remediation
• Experience with ServiceNow for incident, request, problem, and change management
• L2/L3 application troubleshooting skills
• Experience with application environment setup, configuration, and maintenance
• Experience coordinating with infrastructure, security, network, and database teams
• Experience coordinating OS patching and assessing application impacts
• Experience with change management processes and CAB participation
• Strong communication and coordination skills with business stakeholders and technical teams

Pay

Actual compensation within the range will be dependent upon the individual's skills, experience, performance, and internal equity.

Benefits

• Comprehensive Medical Plan covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave