Application Support Engineer

The Application Support Engineer will be responsible for maintaining and improving mission-critical software solutions used by organizations across North America. Key responsibilities include:

1. Manage and prioritize incoming customer support tickets.
2. Act as the primary technical contact for customers, providing clear updates and setting expectations.
3. Investigate application issues by analyzing configurations, customer environments, business workflows, logs, and code behavior.
4. Develop and deploy targeted code fixes using C#/.NET and React/TypeScript across production and testing environments.
5. Configure and troubleshoot core application functionality, including business rules, workflows, and environment-specific settings.
6. Escalate complex issues to engineering teams with complete documentation, technical context, and recommended next steps.
7. Review software releases, validate cloud environments, and coordinate deployments with customers.
8. Document technical issues, solutions, and internal knowledge to improve team efficiency and future troubleshooting.
9. Continuously improve support processes and contribute to product reliability and customer satisfaction.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent hands-on technical experience.
• Strong troubleshooting and problem-solving skills, with the ability to analyze whether issues originate from configuration, code defects, customer environments, or multiple factors.
• Familiarity with C#/.NET, with the ability to read, debug, and modify production-level code.
• Familiarity with React, TypeScript, or JavaScript.
• Experience using development tools such as Visual Studio or VS Code.
• Comfortable working with SQL and relational databases.
• Strong written and verbal communication skills, especially when interacting with customers and documenting technical information.
• Ability to remain calm and organized when managing multiple customer issues simultaneously.
• Strong ownership mindset with the ability to follow through and ensure issues are resolved.
• Ability to collaborate with engineering teams and ask for support when appropriate.
• Willingness to complete background checks required for access to customer environments.
• Ability to travel occasionally (approximately 10%).

Benefits

• Competitive salary based on experience.
• Remote work opportunity.
• Comprehensive health benefits supporting employee wellbeing.
• Opportunities for career advancement and professional development.
• Experience working with a diverse and global team.
• Exposure to modern software technologies and mission-critical applications.
• Opportunity to develop expertise across software engineering, cloud environments, and customer-facing technical support.
• Collaborative culture focused on ownership, learning, and continuous improvement.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!