Application Support Engineer

This position requires the successful candidate to work on a W2 directly with FDM. We cannot accept C2C, 1099 or employment sponsorship (e.g. H1-B) for this role. Involvement in this project is anticipated to last initially 12 months but may be extended. This role will be remote.

About the Role

The Application Support Engineer will support a project in the financial services sector, specifically within the ETrading department. ETrading is the global team responsible for the client's electronic trading strategy and delivery, maximizing Net Operating Profit from electronic flows. This includes designing global client strategy, delivering channel management, automating pricing and hedging, algorithmic trading, client connectivity, and ensuring margin maximization. The team also manages global Sales Trader Workflow interactions to ensure efficient ticketing and high-quality trade flow.

The Automations Team is responsible for rapid and accurate price formation for electronic and voice workflows, driving algorithmic trading and order management automation, and presenting suggested prices to traders. The team ensures profitability by automating efficient hedging and trade exit opportunities and reflecting underlying mid-price curve preferences in internal curve construction. This role operates within a real-time distributed application platform handling market making, trade and position management, and risk management.

Responsibilities

• Provide L1 support for in-house built Front Office Pricing/Risk/Algo compute platform.
• Provide L1 support for in-house Kx/KDB+ Refinery applications.
• Help build out monitoring and alert tools for in-house applications.
• Assist in release management and application deployment.
• Act as the support contact for internal and external clients.
• Work closely with platform developers, quants, and data analysts to troubleshoot issues.
• Maintain good communication with all stakeholders throughout the life cycle of issues.
• Keep a record of configuration changes and schedule application updates.
• Document processes and monitor application performance metrics.

Requirements

• Bachelor’s degree/University degree or equivalent experience.
• Demonstrable experience in supporting real-time distributed financial application platforms.
• Hands-on experience with Linux OS, Linux commands, and shell scripts.
• Experience with monitoring tools like Grafana, Control-M, Splunk, or Prometheus.
• Advanced proficiency in determining the cause of application errors and repairing them.
• Exceptional communication skills.

Skills

Preferred:

• In-depth understanding of pricing for fixed income products like bonds, swaps, and derivatives.
• Knowledge of swap product curve construction and bootstrapping.
• Experience with position risk and P&L.
• Algorithmic trading experience.
• Experience supporting Kx/KDB refinery.
• Knowledge of Python language.

About Us

FDM powers the people behind tech and innovation. With over 35 years of experience, we coach, mentor, and launch fresh thinkers from diverse backgrounds into world-class careers. Partnering with top global companies, we deliver the right talent at the right time while guiding our people toward exponential growth.

• Global impact – 18 centers across North America, APAC, the UK, and Europe.
• 25,000+ careers launched – and counting.
• 300+ trusted client partners.

FDM is committed to equal opportunities and thrives on diversity. As an Equal Opportunity Employer and FTSE4Good-listed company, we ensure every qualified applicant gets a fair shot.

FDM Group, Inc. is registered to operate and hire employees in select U.S. states. We will consider applications exclusively from candidates residing in or willing to relocate to: Arizona, California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, New York, Pennsylvania, Tennessee, Texas, Utah, and Virginia.