Application Support Engineer

Location: Kennesaw, Georgia / Charlotte, NC (Onsite)

About the role

This role provides application support for critical applications in the payments space. The position involves monitoring and supporting applications to meet service level agreements, providing on-call support, and managing production tickets and issues. The successful candidate will partner with various teams to resolve issues and ensure application stability.

Responsibilities

• Monitor and support applications to ensure 100% SLA compliance.
• Provide on-call support, including after office hours and on weekends as required by business needs.
• Triage production tickets and issues.
• Prepare Root Cause Analysis (RCA) documents.
• Partner with application teams and other support teams to resolve issues.
• Prepare and review Impact Analysis based on issue analysis.
• Write scripts to automate routine daily tasks.
• Identify root causes in the code and suggest break-fix activities.
• Follow release management and code deployment processes for migrating code changes.

Requirements

• Experience with Java/J2EE or Cloud technologies.
• Proficiency with Dynatrace, Splunk, SQL, and log analysis.
• Knowledge of Python or AI.
• Strong communication skills.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program and access to certification prep, technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team and certified Career Coach.