Application Support Call Center Representative

Responsibilities

• Provide Help Desk and phone support for EDI revenue cycle management applications.
• Use proprietary ticketing application to log, track, and escalate client’s EDI issues.
• Translate, troubleshoot, and triage EDI client issues.
• Research, document, and outline technical concerns, edit changes and other conflicts as they arise.
• Other tasks as assigned.

Qualifications

• A high school diploma or GED.
• General computer knowledge.
• Demonstrated successful customer support experience.
• A strong desire to work as a team while providing exceptional customer support with a high focus on incident resolution and attention to detail.
• A strong ability to multitask and prioritize work effectively, while remaining calm under pressure.
• Medical billing knowledge and experience preferred.
• Ability to maintain confidentiality.