Application Support Analyst

About the role

As an Application Support Analyst, you’ll play a key role in keeping our business-critical applications running securely, efficiently, and reliably. You’ll work closely with IT teammates and business partners across the organization to support, maintain, and enhance server-based applications that enable our teams to serve members at their best. The position will have a primary focus on our Lending Systems, which are critical platforms that support daily operations and enhances the experience for both members and employees efficiently every day.

Responsibilities

• Serve as the technical subject matter expert for our Lending Systems
• Collaborate with business line leaders and staff across departments to optimize application functionality and improve user experience
• Install, upgrade, and configure applications to meet business and IT support needs
• Support disaster recovery planning and ensure systems are available and secure during critical operations
• Coordinate and facilitate change management processes with IT teams and business stakeholders
• Create and maintain technical documentation for use in support and training
• Work with IT leadership to configure application settings and integrations
• Ensure systems are secure, compliant, and reliable, meeting all regulatory and organizational standards
• Assist with general IT support, including helping employees and members with online banking and other system-related inquiries
• Live out Community First’s mission, core values, and purpose through every interaction

Requirements

• Associate’s degree in Information Systems or related field required; Bachelor’s degree in IT or related field preferred
• 3+ years of experience in an IT environment, collaborating with others to support applications and resolve system issues
• Experience implementing, integrating, and supporting secure, high-availability applications
• Experience working with business users, vendors, and IT teams to deliver technology solutions
• Working knowledge of applications and systems used in financial services preferred
• Knowledge of Microsoft systems (Active Directory, Exchange, SQL, Windows Server) and general business software
• Familiarity with networking concepts, virtualization, web services, and automation tools
• Strong analytical, organizational, and communication skills, with the ability to build collaborative relationships across departments
• Ability to travel locally and work irregular hours (nights, weekends, holidays) as needed