Application Solutions Engineer

PANTHERx is the nation’s largest rare disease pharmacy, prioritizing the patient experience in all aspects of our work. We seek team members who are inspired, compassionate problem solvers committed to achieving superior health outcomes for people living with rare and devastating diseases. At PANTHERx, employees are the driving force behind our mission to provide uncompromising quality every day.

About the role

The Application Solutions Engineer analyzes and troubleshoots pharmacy applications, combining expertise in data engineering, SQL development, and application support. This role requires strong analytical skills, experience with modern data platforms, and the ability to optimize both data and application systems.

Responsibilities

• Develops and maintains reports and solutions using SQL.
• Writes and optimizes complex SQL queries for performance and scalability.
• Implements performance tuning for data pipelines and application components.
• Provides technical support for specialty pharmacy applications and related systems.
• Troubleshoots software and connectivity issues; escalate when appropriate.
• Communicates complex technical issues clearly to non-technical end users.
• Documents issues, resolutions, and workflows in a ticketing system.
• Monitors and reports trends, recurring issues, and opportunities for improvement.
• Collaborates with end-users and support teams to resolve system issues.
• Works closely with stakeholders to gather requirements, solve issues, and deliver solutions.
• Maintains comprehensive documentation for data processes, application components, and query optimizations.
• Communicates status updates and technical details effectively across teams.
• Stays current with emerging technologies, programming languages, and industry trends.
• Identifies opportunities for automation and process improvement.
• Observes and reports trends, recurring issues, and areas for enhancement.

Requirements

• Bachelor’s degree in IT, Computer Science, or equivalent experience.
• Minimum of four (4) years of experience in relational databases and application development/support.
• Proficiency in:
  • Advanced SQL (T-SQL, PL/SQL)
  • PowerShell
  • Python or similar programming languages
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple projects simultaneously.

Preferred Qualifications

• Experience in healthcare or specialty pharmacy.
• Familiarity with WellSky applications.
• Knowledge of HIPAA and healthcare data standards.
• Understanding Agile methodologies and CI/CD tools (Azure DevOps).
• Proficiency in ETL tools.
• Web development skills (HTML, CSS, JavaScript, C# ASP.NET).

Work Environment

This position operates in a home or professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, see, talk, or hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading and working with various forms of data on a screen for extended periods of time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits

• Hybrid, remote, and flexible on-site work schedules.
• Medical, dental, and vision coverage.
• Health savings and flexible spending accounts.
• 401K with employer matching.
• Employer-paid life insurance and short/long-term disability coverage.
• Employee Assistance Program.
• Generous paid time off for full-time employees; limited paid time off for part-time employees.
• Paid holidays.

Location: Pittsburgh, PA (Hybrid)
Classification: Full-time, Exempt