Application Services Director

About the role

The Application Services Director oversees the Application Services Department, providing strategic management oversight and acting as a subject matter expert.

Responsibilities

• Provides strategic management oversight in implementing, directing and monitoring the Alliance’s Application Services Department functions
• Directs the Application Services Department, acts as a subject matter expert, and provides direction and advice on application development functions and overall business operations
• Directs, manages and supervises Application Services Department staff

Requirements

• Knowledge of methods and techniques associated with executing the full Application Management Lifecycle (ALM) & Software Development Lifecycle (SDLC), including analysis, technical design, development, testing, release, and support
• Software development processes
• Software and systems architecture development
• Promoting and applying change management principles
• Secure healthcare electronic information exchange, including protocol standards, messaging standards, data types and elements
• Ability to direct, manage, supervise, mentor, train and evaluate the work of staff
• Provide leadership, facilitate meetings, and partner with and guide managers and employees in the resolution of issues
• Act as a technical resource and explain complex laws, regulations, processes, and programs related to area of responsibility
• Demonstrate strong analytical skills, accurately collect, manage and analyze data, identify issues, offer recommendations and potential consequences, and mitigate risk
• Review and assess overall department function, core work, goals and structure, develop and implement short- and long-term planning to achieve strategic plans, and complete an annual department assessment

Qualifications

• Bachelor’s degree in Computer Science, Management Information Systems or a related field
• A minimum of ten years of experience related to application services and development and electronic data interchange, including a minimum of three years of experience in a healthcare environment and a minimum of three years of management-level experience (a Master’s degree may substitute for two years of the required experience)

Skills

• Be a well-seasoned leader with expertise in application lifecycle management
• Have experience in large scale, enterprise software implementation (Claims, Care Management, ERP or CRM experience a plus)
• Be well-versed in application development best practices, including the design of reference architecture
• Enhance operations by establishing metrics, analyzing processes, and implementing standard methodologies and tools to ensure high-quality deliverables
• Operationalize the organization's strategic vision for enterprise applications and operational efficiency
• Have skill in reducing barriers and moving the work forward
• Be collaborative and a true team player, with strength in mentoring teams
• Be effective at managing priorities and deadlines and empowering teams to do their best work
• Proactively leverage emerging technologies, automation, and AI (desirable) to enhance efficiency, resilience, and continuous improvement

Benefits

• Medical, Dental and Vision Plans
• Amble Paid Time Off
• 12 Paid Holidays per year
• 401(a) Retirement Plan
• 457 Deferred Compensation Plan
• Roebust Health and Wellness Program
• Onsite EV Charging Stations

Pay

Zone 1 Pay Range: $220,000 - $265,000
Zone 2 Pay Range: $205,000 - $250,000

Schedule

Can be located in one of the Alliance service counties (Mariposa, Merced, Monterey, Santa Cruz, or San Benito) or remotely in California with expected travel to Alliance service area(s) approximately once a quarter. Must reside in California upon hire.