Application Sales Engineer

About the role

In this role you will be responsible for conversion of more complex requests for quotes (RFQ) to high-quality bids and quotations. You will establish and maintain a strong relationship with clients throughout the sales cycle: proactively following up on leads for future business opportunities, being responsible for following up and converting more complex RFQs to high-quality quotations per customer expectations, and making detailed testing proposals. The Application Sales Engineer must be able to articulate Element testing to both business and technical users. They must be able to identify all technical requirements of assigned accounts to assure quotations are complete and professional. In addition to client relations, this role will interact with the Element Sales Team, General Manager, and lab personnel.

The ideal candidate will be customer focused, action oriented, approachable, and patient.

Responsibilities

• Proactively develop contacts and engage with customers using phone, email, web conferencing
• Contact clients to qualify the potential of the quote request
• Identify current and future customer service requirements by establishing personal rapport with potential and actual customers, acting as a liaison between the customers and Element
• Receive and process request for quotations (RFQ)
• Prepare quotes by studying blueprints, plans, and related customer documents; consulting with Program Managers, technical experts, and other technical staff within Element
• Conduct document validation to determine non-standard methods
• Calculate or establish pricing lead-time from standard price lists, local costing models, as well as from operational input
• Follow-up on quotations for the assigned customer base and/or quotations produced, providing clarification and modifications when required
• Assist in entering more complex purchase orders when needed
• Actively utilize CRM to record activities, ensuring contact details are accurate, duplicates are removed, new information is added, and accurate call/visit logs are entered
• Achieve sales goals by increased conversion and penetration of accounts
• Build and maintain a working knowledge of Element’s service offerings; participate in training/coaching opportunities
• Ensure compliance with all Element policies including but not limited to terms and conditions, trade compliance, treatment of others, moral code of conduct, and employee handbook
• Ensure adherence to all applicable laws pertaining to safety, environment, and corporate governance

Requirements

• 2–5 years of relevant technical experience, preferably with some sales responsibility, or a degree in a closely related science or engineering subject
• Testing, metallurgical, or composites experience a plus
• A valid driver’s license, with an acceptable driving record under Element’s policy
• Ability to calculate figures and amounts such as discounts, interest, commissions, and proportions, and apply concepts of basic algebra and geometry
• Ability to interpret a variety of instructions, data, and details furnished in written, oral, diagram, or schedule form
• Experience in interpreting testing procedures and requirements
• Proficiency in Microsoft Applications (Dynamics AX and CRM, Word, Excel)
• Availability, flexibility, and maturity to represent the company at a broad range of events/projects in the community, with customers, and within the company
• Well-developed oral and written communication skills and good interpersonal skills
• Ability to interface with clients, win new work, and determine their requirements; helps develop proposals including cost estimates, work plan, and terms and conditions
• Some overnight travel may be required

About the company

Element is one of the fastest-growing testing, inspection, and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’. When failure in use is not an option, we help customers make certain that their products, materials, processes, and services are safe, compliant, and fit for purpose.

From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access. While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail, and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.