Application Processor

We are looking for a detail-oriented Remote Application Processor/Eligibility Specialist to support a public sector program serving applicants in Indiana. This is a long-term contract position ideal for someone who can thrive in a high-volume program environment.

Responsibilities

• Examine submitted applications and supporting materials to ensure records are complete, accurate, and aligned with program standards.
• Verify supporting documentation for completeness, accuracy, and eligibility requirements.
• Analyze household, financial, and demographic information to determine program eligibility.
• Evaluate household, financial, and demographic details to make informed eligibility decisions based on established criteria.
• Calculate income figures and other qualifying measures to support accurate case outcomes.
• Update electronic files and case notes promptly to maintain reliable and current program records.
• Investigate missing details, conflicting information, or documentation gaps and take appropriate steps toward resolution.
• Communicate with applicants to explain next steps, request required materials, and provide updates on case progress.
• Protect confidential information by following proper handling procedures and maintaining discretion in all interactions.
• Manage a high-volume workload while meeting expectations for quality, timeliness, and accuracy.
• Work across multiple databases and software platforms simultaneously to document activity and process cases efficiently.

Requirements

• Prior experience in application review, eligibility assessment, case support, claims handling, or a related processing role preferred.
• Strong accuracy and document review skills with the ability to identify inconsistencies and incomplete information.
• Ability to interpret written policies, procedures, and eligibility rules and apply them consistently.
• Advanced Microsoft Excel skills, including data entry, validation, sorting, filtering, formulas, calculations, and spreadsheet reporting.
• Proficiency with Microsoft Word, Outlook, Adobe Acrobat, PDF handling, and database navigation.
• Ability to work independently, stay organized, and manage time effectively in a fast-paced setting.
• Clear written and verbal communication skills for interacting professionally with applicants and internal stakeholders.
• Experience reviewing financial records or income documentation is a plus.
• Legally authorized to work in the United States.

Benefits

• Medical, vision, dental, and life and disability insurance.
• Eligibility to enroll in the company 401(k) plan.