Application/Operation Support-ServiceNow

Job Summary Our client, a leading financial services provider, is seeking a Application/Operation Support-ServiceNow to join their team. This position is W-2 only. We do not work with third-party firms or C2C arrangements for this role. Core ResponsibilitiesAct as a primary liaison between Operations users and the software vendor to front and resolve application issuesHandle production support, manage the lifecycle of incidents/problems, and open, track, and close vendor ticketsMonitor system reports and system configurations daily to ensure data integrity and take required actions based on findingsPartner with application developers, external vendors, and internal infrastructure teams to resolve application system problemsMaintain essential data files and track ticket status updates to report back to internal requestors Required Skills/Experience (Must-Haves)3+ years of hands-on experience managing incidents, cases, and ticketing workflows3+ years of experience working within the securities or securities operations industryStrong background in application production support and incident managementMid-level to advanced experience handling data logs and monitoring reports in Microsoft ExcelProven experience opening, managing, reporting, and following up on external vendor tickets Preferred Skills/Experience (Nice-to-Haves)Direct experience or familiarity with the SEI Trust 3000 platformFamiliarity with the SEI Wealth Platform (SWP)Experience prompting Microsoft Copilot to optimize administrative workflowsBasic understanding of reliability engineering principlesBroader familiarity with software applications supporting securities processing Key Competencies & BehaviorsAnalytical Problem SolvingCustomer-Centric MindsetDependability & Accountability Work EnvironmentLocation: St. Louis, MOWork Arrangement: Fully Onsite Compensation & BenefitsPay Range: The approximate pay range for this position is between $36.00 and $52.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.Medical, Dental, & Vision Insurance PlansEmployee-Owned Profit Sharing (ESOP)401K offered About KellyMitchell At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice. Marketing Disclosure By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at kellymitchell.com. [143322]