Application Lead
Employment Type: Full-time Exempt. Hybrid Work Environment – Must reside in Hawaii.
About the role
Provides coordination and prioritization of support for assigned application systems. These application systems are typically large, complex, and mission critical. Responsible for the overall health of all applications assigned. Manages the maintenance and support of assigned application system(s). Works on multiple projects as a project team member. May lead one or more medium to large-sized, moderately to highly complex projects.
Responsibilities
Maintaining Application SystemsPrioritizes and coordinates application support efforts. Updates management on escalated issues on a regular basis.Supports and maintains Production incidents tracking on a daily basis by managing and responding to Production incidents based on their severity level. Ensures resources are allocated to cover after-hour problems. The Application Lead will be the escalation level on after-hour problems.Prioritizes the ongoing, preventative maintenance of applications. Coordinates the resolution of problems as they occur. Schedules and coordinates changes to production environment.Administers Service Now as required by IS management . Updates IS management on a regular basis. Communicates with customers on a regular basis as to the status of their work requests and application systems.May be assigned the role of Team Lead which involves resource planning and making work assignments.Works with Solution Delivery Managers to determine whether resources with appropriate skills are available to meet customer commitments. Assigns tasks to appropriate allocated resources on specific assignments.Provides monthly projections for ongoing resource allocation needs for assigned application systems.Establishes service level agreements with customers. Participates in implementing a performance measuring, tracking, and reporting system. Monitors IS production to ensure negotiated service levels are met and coordinates resources in order to meet those levels.Coordinates the maintenance of all documents related to assigned application system.Leads the identification of system requirements. Devises or modifies procedures to solve problems considering computer equipment capacity and limitations, operating time, form of desired results, and integration of components.Strategic Planning and LeadershipIdentifies, facilitates, coordinates, and participates in redesigning and fixing areas where Technical Services resources will improve system performance, system reliability, and/or maintainability.Understands and defines near and long-term technology needs. Analyzes the current application system to identify and document opportunities for improvements. Plans for the future direction of the application.Participates in short- and long-term planning sessions with clients to improve