Application, Infastructure and Service Management

About the role

Respond to requests for technical assistance via Teams and Email. Diagnose software issues and recommend solutions. Analyze problems, answer questions, and provide training as needed. Work closely with engineering and QA teams. Identify and test workarounds for software deficiencies. Research issues with third-party software.

Responsibilities

• Follow standard procedures and methods when responding to customer requests or inquiries.
• Contribute to the continuous enhancement and improvement of support processes and methods.
• Handle “sensitive” issues related to customer problem resolution.
• Conduct research on questions and issues using available information resources and other product specialists.
• Manage special projects as needed.
• Keep detailed logs of all customer interactions and prepare resolution reports for issues reported by the customer.
• Complete any other tasks as assigned.

Requirements

• String eagerness in learning new skills and technologies.
• Experience with one or more structured programming languages.
• Strong hands-on SQL experience and understanding of relational database theory.
• Understanding of the Trading Life Cycle and System Development Life Cycle is a plus.
• History of solving complex technical problems and keen eye for details and strong analytical mindset.

Skills

• Experience with development tools.
• Deep knowledge of CRIMS, domain, and/or infrastructure.
• Advanced diagnostic and troubleshooting abilities.
• Management-level thinking, able to see the larger picture of issues.
• Feedback on significant operational and support issues.
• Package issues, work to date, and associated information for efficient escalation.
• Environment sizing and configuration document creation.
• Heavy involvement during application monitoring tool assessment and current observability efforts.

Benefits

State Street offers a comprehensive benefits program, including:

• Retirement savings plan (401K) with company match.
• Insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages.
• Paid-time off including vacation, sick leave, short term disability, and family care responsibilities.
• Access to Employee Assistance Program.
• Incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans).
• Tax-advantaged savings plans.

Pay

$90,000 - $157,500 Annual

Schedule

Flexible work arrangements available.