Application Engineering Manager
About the role
The Applications Engineering Manager leads the Applications Engineering team to deliver accurate, timely, and commercially sound technical solutions. The role involves translating customer requirements into properly sized and configured products and systems, strengthening customer technical confidence, and supporting revenue conversion while protecting product boundaries, execution quality, and gross margin. The manager creates a predictable operating system through clear priorities, visible capacity, disciplined processes, delegation, technical standards, and accountability. This position also leads the post‑shipment customer technical‑resolution function, ensuring timely containment, root‑cause learning, and product and process improvement. Additionally, the role is accountable for laboratory governance, ensuring the lab operates as a safe, organized, and strategically aligned engineering and customer‑engagement asset.
Responsibilities
- Lead, coach, and develop Applications Engineers; set clear expectations for performance, behavior, technical growth, and customer service.
- Establish visible priorities and workload plans; assess capacity, assign ownership, balance resources, and escalate conflicts when commitments are at risk.