Application Engineering Lead (Dental Medicaid)

Summary

The Technical Lead/Software Engineering lead will support the Dental Business IT portfolio across multiple state Medicaid applications. This role focuses on maintenance and operations (M&O), incident management, and delivery of discretionary and non-discretionary state initiatives.

Technical Leadership

• Provide strong technical leadership, contribute to solution design, drive estimate reviews, and ensure high-quality delivery across diverse technologies and teams.

Responsibilities

• Technical Leadership for maintenance and operations for multiple state dental applications, ensuring stability, performance, and adherence to SLAs.
• Manage and guide incident resolution, including triage, root-cause analysis, stakeholder communication, and closure.
• Provide technical leadership to deliver state-mandated and internal discretionary projects, ensuring compliance with state rules, timelines, and quality expectations.
• Participate in and contribute to solution design, working closely with architects and SMEs to define scalable, secure, and compliant technical approaches.
• Review, validate, and challenge effort estimates, designs, and technical specifications for enhancements, fixes, and regulatory projects.
• Collaborate closely with business partners, project managers, vendors, QA teams, and cross-functional IT groups.
• Ensure alignment to ITIL processes, including change, problem, and release management.
• Provide technical leadership and mentorship to development and support teams across onshore and offshore locations.
• Monitor application performance and recommend improvements for reliability, scalability, and cost efficiency.
• Support release planning and forecasting, including capacity, resources, and risk assessment.
• Drive continuous improvement initiatives, such as automation, process optimization, and service delivery maturity.
• Lead and support the development, review, contribute to the maintenance and updates of contractual technical deliverables, including: Service Design Packages (SDPs), System Security Plans (SSPs), Technology Recovery Plans (TRPs).
• Coordinate inputs from architecture, infrastructure, security, and application teams to ensure accuracy and compliance.
• Ensure deliverables meet DHCS, Gainwell, and contractual standards and timelines.
• Support audits, reviews, and client inquiries related to technical documentation.

Qualifications

• 8+ years of IT experience with Technical Leadership or Senior Engineering Responsibilities, with experience in Dental Business Operations, Healthcare Payer, Medicaid or Medicare, or State Regulatory Systems preferred.
• Strong knowledge of Web Technologies, APIs, UI Frameworks, Backend Services, and CRM Platforms such as Dynamics.
• Experience with Data analytics, Reporting Frameworks, Data Pipelines, and familiarity with Cloud and DevOps Practices.
• Solid understanding of ITIL processes within an Operations Environment, certification preferred.

Pay

The pay range for this position is $90,900 - $129,900 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.