Application Engineer Physical Security - Rochester, New York

Key Responsibilities

• Provide technical support and maintenance for regional access control, CCTV, and integrated security systems
• Program, test, commission, and support system installations and upgrades
• Support local alarm centers, biometric systems, and key management solutions
• Perform system health checks, preventative maintenance, and remote diagnostics
• Troubleshoot PACS, VMS, and related applications through helpdesk and ticketing systems
• Maintain workstation images and support peripheral devices
• Support system/network connectivity and perform basic LAN/WAN troubleshooting
• Ensure smooth transition of sites from installation to live monitoring
• Create and maintain accurate system documentation and handover materials
• Contribute to system upgrades and continuous improvement initiatives
• Provide occasional after-hours support as required

Qualifications

• Minimum 5+ years of experience in the security systems industry or equivalent role
• Strong experience with access control and CCTV systems, including installation, commissioning, and support
• Experience with PACS and VMS systems, including configuration and troubleshooting
• Experience with Windows operating systems and Microsoft Office Suite
• Basic knowledge of IT networking (LAN/WAN, cloud-based systems) preferred
• Experience with helpdesk systems and ticket/issue management
• Lenel certification preferred (Master Certification a plus)
• Experience with Milestone CCTV, biometric (e.g., Alcatraz AI), and key management systems (e.g., Keywatcher, Traka) preferred
• Strong interpersonal and customer service skills

Skills & Competencies

• Self-motivated with the ability to work independently and manage complex technical tasks
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer-facing abilities
• Able to manage multiple priorities and deadlines
• Strong attention to detail and organizational skills
• Collaborative mindset with the ability to work across teams

Education & Experience

• Associate or Bachelor’s degree in Information Technology or related field preferred
• 5+ years of experience in application engineering, technical support, or systems integration
• Experience supporting enterprise-level physical security systems

Work Environment

• Embedded role within a client environment
• Combination of office-based work and hands-on technical support

Position Details

• Full-time role
• Up to 20% regional travel required
• Occasional after-hours support may be required

About Northland Controls

Join a global security integrator trusted by some of the world’s largest organizations. At Northland, we value teamwork, accountability, integrity, and a “do whatever it takes” mindset—while still making room for fun along the way.

About Northland Controls

Northland Controls is a global security integrator specializing in the design, installation, and management of enterprise-level physical security systems. We support some of the world’s leading organizations across more than 70 countries, delivering high-quality solutions through our global team and network of service partners.

Equal Opportunity Employer

Northland Controls is an equal opportunity employer. Discrimination of any kind is prohibited.