Application Engineer II

Primary Responsibilities

• Technical Support & Troubleshooting
• Respond to service escalations and provide Tier II/III support for complex system issues
• Collaborate with field teams during system cutovers, upgrades, and migrations
• Interpret system documentation, wiring diagrams, and as-built drawings to assist with field-based troubleshooting
• Ensure accurate ticket documentation and timely response in alignment with service-level expectations
• System Configuration & Commissioning
• Aid in system commissioning, database configuration, credential integration, and device programming for supported platforms
• Support initial setup and deployment of access control and video management systems according to project specifications
• Configure user access levels, schedules, and system rules to meet operational or security requirements
• Perform device address assignment, network configuration, and firmware initialization for controllers, cameras, and peripheral devices
• Validate system functionality through pre-commissioning tests and assist with final system acceptance testing
• Collaborate with field technicians and project managers to ensure accurate implementation of engineered designs

Basic Qualifications

• High school diploma
• 3–5 years’ experience in electronic security systems, with a focus on access control and video surveillance platforms
• Proficiency in troubleshooting Windows-based applications, IP networks, and security system components
• Experience with common security software platforms (e.g., LenelS2, Genetec, Milestone, Avigilon, etc.)
• Strong communication skills and the ability to explain technical concepts to both technical and non-technical audiences
• Ability to work independently, prioritize tasks, and support multiple concurrent issues
• Willingness to participate in a rotating on-call schedule or after-hours support as needed
• Primarily office-based, with occasional field visits as needed

Preferred Qualifications

• Certifications from major manufacturers (e.g., Lenel, Genetec, Milestone)

Pavion and our family of companies are seeking a talented and motivated Applications Engineer to join our security business unit.

Learn more at www.pavion.com