Application Engineer CAD/CAM US West (remote)

About the role

Elevate Customer Experiences
Provide outstanding technical and sales support to our valued customers, clients, dealers, and partners.
Strive for excellence in every interaction, ensuring our stakeholders receive exceptional service.

Responsibilities

• Provide outstanding technical and sales support to our valued customers, clients, dealers, and partners.
• Strive for excellence in every interaction, ensuring our stakeholders receive exceptional service.
• Harness your technical expertise to shine in the pre-sales phase.
• Demonstrate your knowledge by asking appropriate questions and sharing relevant / appropriate examples of solutions to a particular manufacturing challenge.
• Take charge of the client experience with precision and finesse.
• Empower customers through comprehensive post-sales training, transforming them into proficient software users.
• Resolve complex technical issues while collaborating closely with internal and external stakeholders, resulting in client satisfaction and the increase in our resulting revenue.
• Stay at the forefront of market trends, ensuring alignment with schedules, and guaranteeing the timely fulfillment of our commitments.

Requirements

Experience
- At least 3+ years of Manufacturing (machine tool operator, precision mechanic, toolmaker, mechanical engineer) and/or CNC programming experience of multiple parts, materials, and metal removing processes.

Technical skills
- Demonstrate in-depth knowledge of CNC machining, CNC control systems, CNC machine tools.
- Knowledge of CAD/CAM software.
- Experience with milling and turning machines (multi-axis preferred).
- Proficient in using and troubleshooting software applications.
- Strong GD&T (Geometric dimensioning and tolerancing) knowledge.
- Excellent computer skills (MS Office Tools, familiarity with Salesforce).

Personal skills
- Excellent communication skills, both written and verbal in English.
- Strong interpersonal skills and the ability to build positive relationships with customers and other stakeholders.
- Strong problem-solving skills and an analytical mindset to identify and resolve complex technical issues.
- Strong organizational, time management skills and a good dose of resilience to manage and prioritize multiple support requests and projects/missions.
- Self-motivated individual who demonstrates independence and is highly goal oriented.
- Enthusiasm for innovative technologies and solutions.

Qualifications

Location: US West
Valid driving license.
Flexibility to travel domestically, and travel internationally occasionally.

Benefits

Vacation: 15 paid vacation days to start plus 13 paid company holidays
Strong compensation package: A fixed salary together with a variable
Telecommuting: Remote work 100%
Payment flexibility and paycheck security: Direct deposit payroll
Flexible spending reimbursement account: Get your medical expenses reimbursed on pre-tax basis!
Healthcare: Medical, dental and vision group insurance - Disability insurance
Life Insurance
Retail: Simple IRA retirement plan with company match up to 3%. No vesting period
Promotion of personal development: Targeted job-related training measures and workshops
Stimulating working environment: Be part of a dynamic and highly motivated team. Grow professionally and personally with us!

Schedule

Remote work 100%

Skills

Excellent communication skills, both written and verbal in English.
Strong interpersonal skills and the ability to build positive relationships with customers and other stakeholders.
Strong problem-solving skills and an analytical mindset to identify and resolve complex technical issues.
Strong organizational, time management skills and a good dose of resilience to manage and prioritize multiple support requests and projects/missions.
Self-motivated individual who demonstrates independence and is highly goal oriented.
Enthusiasm for innovative technologies and solutions.

Pay

A fixed salary together with a variable

About OPEN MIND Technologies

18 subsidiaries around the world, over 400 motivated employees, one goal: As TEAMCAMFORCE, we work together on the future of digital manufacturing. We have been a leading manufacturer of high-performance CAD/CAM solutions for more than 30 years and, as a pioneer in the field of 5-axis technology, we are still characterized by an undiminished spirit of innovation. With a passion for perfect programming and efficient manufacturing, we work together to make our CAD/CAM technologies better every day. What’s more, thanks to our close partnerships with all the major manufacturers in the machining industry, we think outside the box, meaning we always offer our customers the best solution. Modern and passionate: We are located on every continent and globally networked across every national border. We cultivate open and active cooperation so that every employee can contribute their skills in the best way possible. We are looking for people who contribute their ideas and talent, who want to make a difference, and are willing to give their best together with us. That is OPEN MIND. Become one of us – become a part of #TEAMCAMFORCE!