Application Engineer

The Company Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast-growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow. Named by Newsweek as One of America’s Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today’s leading international suppliers of plumbing and water delivery solutions. Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe.

About the role

• Evaluates the usage and application of Zurn products in the design of customer systems, including fire protection, plumbing, and irrigation systems in multiple markets
• Provides technical product, design, and troubleshooting assistance to internal and external customers
• Trains others on fluids engineering concepts, plumbing codes, fire codes, industry performance standards, and product installation techniques
• Determines functional condition for returned goods through performance inspections and assists Quality Assurance with documenting inspection reports
• Liaises with the sales team as a technical expert, through layout drawings, hydraulic calculations, research memos, compliance reports
• Creates presentations and product comparisons for sales assistance and training
• Presents live, virtual, or pre-recorded product knowledge training to internal employees, customers, sales reps, distributors, and contractors
• Represents Zurn in the field during installation, troubleshooting, or other post-sales support including witness testing at a site or lab for insurance claims
• Drives continuous improvement activities within the group through ownership of the process plan
• Expedites customer resolutions by coordinating actions and feedback from customer care, quality, and engineering
• Utilizes SWOT analysis to review internal and competitive products
• Collaborates with the New Product Development (NPD) team to create specification documentation to aid with the spec share growth and GTMS strategy
• Assists the NPD team with BETA Testing Process by identifying potential opportunities, helping obtain feedback, and monitoring product performance to support the GTMS strategy

Responsibilities

• Evaluates the usage and application of Zurn products in the design of customer systems, including fire protection, plumbing, and irrigation systems in multiple markets
• Provides technical product, design, and troubleshooting assistance to internal and external customers
• Trains others on fluids engineering concepts, plumbing codes, fire codes, industry performance standards, and product installation techniques
• Determines functional condition for returned goods through performance inspections and assists Quality Assurance with documenting inspection reports
• Liaises with the sales team as a technical expert, through layout drawings, hydraulic calculations, research memos, compliance reports
• Creates presentations and product comparisons for sales assistance and training
• Presents live, virtual, or pre-recorded product knowledge training to internal employees, customers, sales reps, distributors, and contractors
• Represents Zurn in the field during installation, troubleshooting, or other post-sales support including witness testing at a site or lab for insurance claims
• Drives continuous improvement activities within the group through ownership of the process plan
• Expedites customer resolutions by coordinating actions and feedback from customer care, quality, and engineering
• Utilizes SWOT analysis to review internal and competitive products
• Collaborates with the New Product Development (NPD) team to create specification documentation to aid with the spec share growth and GTMS strategy
• Assists the NPD team with BETA Testing Process by identifying potential opportunities, helping obtain feedback, and monitoring product performance to support the GTMS strategy

Qualifications/Requirements

• BS in Mechanical Engineering or other technical discipline with 0-1 years of experience, or 2 years of experience in a related area in lieu of a degree
• Experience with Microsoft Office Suite (Power Point, Excel, Word, Access, Teams, Sharepoint)
• Teamwork, presentation, project management, and verbal/written communication skills
• Ability to read and interpret engineering drawings and process schematics
• Ability to work effectively and professionally at all levels of the organization
• Ability to work directly with customers on a daily basis
• Ability to travel up to 10%

Total Rewards and Benefits

• Competitive Salary - $71,000- $75,000
• Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
• Matching 401(k) Contribution
• Health Savings Account
• Up to 3 weeks starting Vacation (may increase with tenure)
• 12 Paid Holidays
• Annual Bonus Eligibility
• Education Reimbursement
• Matching Gift Program
• Employee Stock Purchase Plan – purchase company stock at a discount!