Application Engineer

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms.

About the role

As a global leader in server technologies, Supermicro is developing end-to-end enterprise IT solutions with compute, storage, networking all integrated into full rack or multi-rack level systems. We are seeking a Sr. Product Manager who can work with enterprise customers and win business with enterprise and data center solutions.

Responsibilities

• Work with design, Validation engineers and System PM's to support New AMD CPU/GPU Product Introductions (NPI)
• Work on AI, Agentic AI, GPU, and CPU related server product lines
• Work directly with customers, Sales Reps, FAEs and onsite team to resolve issues relating to motherboard, server systems, computer peripherals, and software
• Work with various internal teams, R&D HW, SW, and production to resolve technical issues
• Use AI to quickly diagnose and troubleshoot HW/SW related field issues, establish a root cause, and propose a suitable solution
• Act as the product expert, with deep technical understanding, engaging with both the product support team and development team to provide correct product solutions to customers

Qualifications

• BSEE or Computer Engineering/Science, MSEE or Computer Engineering/Science with 2+ years of relevant experience preferred
• Familiar with compute, storage, GPU and networking server technologies and engineering principles
• Initiative and ability to work in a self-directed environment and strong communication skills in both verbal and written
• Familiar in utilizing AI to analyze data and providing usable troubleshooting results is a major plus
• Experience and knowledge in AI SW development, implementation and deployment
• Highly analytical, creative, detail oriented, organized, good team player
• Technical support in PC/Server industry or extensive knowledge of Supermicro product offerings, server technology and configuring server systems are a plus

Pay

Salary range: $90,000 - $110,000. The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.