Application Engineer

About the role

Join Keysight’s team delivering technical support for world-leading solutions in electric vehicle (EV) battery test, charging station test, and grid emulator applications. Our solutions span multiple disciplines which include high power electronics, battery charge/discharge, vehicle charge communications interfaces, test automation, and control. The successful candidate will be a critical customer interface and must demonstrate a real passion for customer success. Strong analytical skills, self-motivation, excellent communication, and customer relationship management are key factors for success.

Technical support will be delivered remotely where possible but, as our EV / grid emulation test solutions are often large installations, travel to customer sites will at times be necessary.

Responsibilities

• Delivery of expert post-sales customer support for Keysight’s portfolio of products that support e-mobility applications from vehicle battery, Battery Management System (BMS), inverter, charging interfaces of Electric Vehicle (EV), and Electric Vehicle Supply Equipment (EVSE).
• Troubleshoot complex measurement, validation, and test challenges related to Electric Vehicle (EV) and Battery Test Systems, helping customers achieve successful outcomes.
• Analysis, diagnose and resolve customer issues by using supported products.
• Analysis and diagnosis of hardware and software failures (remotely or on-site as necessary).
• Collaborate with customers to understand technical requirements, recommend solutions, and provide guidance on best practices for test, measurement, and automation applications.
• Partner with a team of engineers to ensure customer inquiries and support requests are addressed promptly and resolved effectively.
• Employ case tracking tools to ensure that all customer issues are documented through to resolution and closure.
• Document customer interactions, technical findings, and case resolutions within the case management system to ensure accurate tracking and fulfillment of customer commitments.
• Create, maintain, and publish technical knowledge articles on the Keysight Support Portal to enable customer self-service and help customers resolve test and measurement challenges more efficiently.
• Provide start-up assistance and customer trainings to ensure that system utilization and productivity are maximized.
• Be the voice of the customer providing clear reporting and feedback.
• Deliver exceptional customer experiences through responsive communication, technical expertise, and a customer-focused approach.
• Take best advantage from post-sales interactions with customers to investigate and qualify further business opportunities.

Requirements

• Bachelor’s degree in Electrical Engineering, High Power EV, AC Grid, or a related technical discipline; Master’s degree or PhD a plus.
• 5+ years of relevant experience, with 8+ years preferred, in application engineering, product development, customer support or other demanding technical capacity on electrical/electronic test solutions with experience of power electronics.
• Hands-on experience with Electric Vehicle (EV) Test, Battery Test Systems, High-Power Charging Test, EV/EVSE Charging Test, Battery Management systems and Power Grid systems.
• Experience with test system software architectures and resolving network setup issues.
• The role requires a high degree of technical competence and experience. The successful candidate will need to demonstrate a track record of being a solid decision maker and the ability to work independently and collaborate with colleagues in equal measure.
• Strong analytical and troubleshooting skills with the ability to diagnose complex measurements and test challenges.
• Excellent written and verbal communication skills, with the ability to explain advanced technical concepts to customers, engineers, and cross-functional teams.
• Self-motivated learner with a passion for developing expertise in emerging technologies, test methodologies, and Keysight solutions.
• Ability to work independently, manage multiple priorities, and support multiple customer engagements simultaneously.
• Spanish and/or Portuguese language skills are a plus, as the team supports a diverse international customer base.