Application Engineer

About the Role

Gotion Inc., based in Silicon Valley, CA, with a manufacturing facility in Manteno, IL, and R&D centers in Ohio, China, Japan, and Europe, is a leader in next-generation electric vehicle and energy storage technologies (lithium batteries and related systems). We aim to accelerate electrified transportation and achieve sustainable development. Gotion is powered by a leading power battery technology company that provides solutions for vehicles, including the world's first mass commercial e-bus route. We are a career destination, offering outstanding opportunities to individuals seeking an exciting and challenging working environment. Everyone is highly valued and plays a vital role in our growth.

Responsibilities

• Provide pre-sales technical support for customer account engagements, including developing documentation, best practices, and training to ensure high-quality designs and minimize post-sales technical support issues.
• Manage pre- and post-sales technical account engagements as a key member of the sales team, ensuring comprehensive design, installation, and operational plans are developed and communicated to drive successful ESS solution adoption and business growth.
• Offer pre-sales technical support for utility-scale and commercial projects, providing customized design solutions to ensure Gotion’s design wins and high-quality designs that reduce customer capital and labor costs.
• Engage with Research and Development and Product Management teams to provide feedback on product/technical issues and recommend improvements.
• Lead the development of market training and tools addressing best practices and requirements (e.g., standard and technical business tools).
• Coordinate field testing and feedback collection for new hardware and software.
• Collaborate closely with Customer Support to ensure a closed-loop system for key technical and product-related issues, maintaining high levels of customer satisfaction.
• Lead customer engagement on ESS system applications and evaluate/team with partners for balance of system equipment providers, software/EMS integration, and EPC.
• Develop technical documentation for ESS products, including specifications, manuals, safety certifications, and technical diligence proposals.

Requirements

• Work with Sales Managers to deliver high-quality field/customer technical support, enabling account and project wins and ensuring top-tier customer support.
• Prioritize account/project opportunities relative to available technical resources and maintain close coordination and communication with customers.
• Lead and manage tasks in the technical pipeline to ensure all identified/qualified projects receive appropriate pre-sales design and technical support.
• Collaborate with China-based R&D, design, and pre-sales technical support teams on test requirements, procedures, and plans to position ESS products for success.
• Work closely with Product Management to develop and drive adoption of broad-based technical tools and training through the sales team, partners, and distributors.
• Act as the sales focal point for providing input/feedback to product management on major product and technical issues and recommended solutions.
• Manage a closed-loop process with product management, customer support, and sales on all field pre-sales related topics and issues.

Qualifications

• BSEE, BSME, or MS preferred.
• 3+ years of experience in ESS engineering/design technical pre-sales support and project management.
• Ability to communicate complex technical subject matter effectively with external partners and customers.
• Strong networking and communication skills.
• Willingness to travel locally, domestically, and internationally.

Pay

The expected pay range for this role is $130,000 - $170,000 USD, depending on skills, qualifications, experiences, and location.